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Trouble Tickets News - (14 News Listed)

December 5, 2007

Leading Auto-Financing Company Improves Customer Support with i-Sight Call Tracking Software

Customer Expressions announced today that Credit Acceptance has implemented the i-Sight call tracking software and has reduced call resolution time and improved customer satisfaction. The world renowned call tracking software is designed to improve customer service, increase effectiveness of customer relations teams and drastically improve the customer support experience.

July 2, 2007

i -Sight HC Complaints Database Meets Federal Guidelines while Driving Timely Resolutions at Rush University Medical Center

Customer Expressions announced today that Rush University Medical Center has implemented the i-Sight HC database to help manage patient complaints and to ensure compliance with Federal guidelines.

May 17, 2007

Travel Assistance Company Implements i-Sight Case Management Software and Increases Per Manager Case Load, Reducing Staffing Costs as Company Grows

Customer Expressions announced today that Mega Assistance Travel Services has implemented the i-Sight Case Management Software. The fully customized application has reduced costs by improving the efficiency of each case manager.

November 6, 2006

Durand Glass Manufacturing Proactively Pursues Corrective Action Best Practices with i-Sight Quality & Complaint Management Software

Customer Expressions announced today that Durand Glass Manufacturing has successfully implement the i-Sight Quality and Complaint Management Software to improve the handling of customer complaints, internal corrective actions, supplier corrective actions and health and safety incidents.

May 3, 2006

Stonyfield Farm Selects i-Sight Case Management Software to Improve its Handling of Customer Feedback

Stonyfield Farm, celebrating its 24th year, is the world’s leading organic yogurt manufacturer, and produces all natural and organic yogurt, smoothies, cultured soy, frozen yogurt, ice cream and milk. The company advocates that healthy food can only come from a healthy planet. It was the nation’s first dairy processor to pay farmers not to treat cows with the synthetic bovine growth hormone rBGH. Stonyfield donates 10 percent of its profits to environmental causes; was America’s first manufactur

February 1, 2006

American Eagle Federal Credit Union Chooses i-Sight to Improve its Ability to Capture and Manage Member Feedback & Complaints

Customer Expressions announced today that American Eagle Federal Credit Union has joined the growing ranks of companies that use i-Sight Service and Complaints Software to improve their handling of customer feedback.

November 14, 2005

All Aboard: i-Sight Complaint Handling Software Makes Life Easier for the Triangle Transit Authority

A popular public transit system that carries more than 60,000 passengers a month can expect to receive some complaints from unhappy customers. What matters most, says Brian Fahey, Customer Service Supervisor at Triangle Transit Authority in Research Triangle Park, NC, is what you do with that feedback.

November 7, 2005

How i-Sight Case Management Software Helps DataPath to Improve Support for its Combat-Ready Satellite Earth Stations

Datapath Inc. has selected the i-Sight Case Management Software by Customer Expressions.

October 17, 2005

Up, Up and Away: Canada’s Busiest Airport Selects i-Sight Complaint Handling Software to Ensure High Levels of Customer Service

Customer Expressions, the leader in web-based case management solutions, announced today that the Greater Toronto Airports Authority (GTAA) has selected i-Sight Complaint Handling Software as part of its commitment to provide travelers with the highest possible level of service and convenience.Taking advantage of i-Sight’s class-leading case management technology and friendly user interface, the GTAA plans to roll out a new web-based customer feedback portal later this year that will enable it t

September 8, 2005

i-Sight Case Management Software Helps Find Housing for Families Displaced by Hurricane Katrina

A Canadian company is helping to find temporary housing for thousands of families in Louisiana whose lives were devastated by the fury of Hurricane Katrina.

June 30, 2005

i-Sight Customer Service Software Improves Patient Satisfaction at Renowned California Hospital

Customer Expressions , a leading provider of customer service software , case management software , and corrective action (CAPA) management solutions , today announced that Eisenhower Medical Center of Rancho Mirage, CA, has deployed i-Sight Customer Service and Patient Complaint Management Software as part of a strategy to improve patient satisfaction.

May 27, 2005

FinCEN Selects i-Sight Investigation Software to Assist Law Enforcement Agencies in the War against Terrorist Financing and Money Laundering

Customer Expressions announced today that it has signed a contract with the Financial Crimes Enforcement Network (FinCEN) to provide investigation software and services that will assist FinCEN in maximizing collaboration with law enforcement agencies and other partners in the regulatory and financial communities.

January 10, 2005

Qualté Changes Company Name to Hosted Support, Inc.

Qualté, a leading provider of web-based customer support solutions, today announced that it has changed its corporate name to Hosted Support, Inc., and that effective immediately it will be doing business as HostedSupport.com.

November 3, 2004

QUALTÉ Secures Over $3 Million in Additional Funding

Qualté, a leading provider of web-based customer support solutions, today announced the successful completion of more than $3 million of additional funding. The financing, which included both institutional and private investors, was led by PMC Global, a Los Angeles based firm with investments in 40 high-tech companies throughout the world.

Showing Results 21-40 of 14 Total

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