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Trouble Tickets - 4 Solutions Listed
Spiceworks
Trouble Ticket Software
Want a simple but powerful trouble ticket software solution - for free? Spiceworks provides an intuitive interface to manage trouble tickets, organize work, and assign tasks to your helpdesk team. Manage your help desk at the office or just about wherever you are with "Tickets Anywhere." Ensure that every trouble ticket is tracked and that each belongs to a single member of your IT department to avoid duplicating work. You also get countless network management tools to simplify Everything IT. Download Spiceworks Help Desk Software today - it's always free and even includes regular upgrades and support.
Additional links: Top 10 Ways a Help Desk Can Help You | IT Community - The Facebook of IT | Spiceworks Free Network Monitoring Software for Network Management | Free IT Training - Spiceworks IT Webinars, IT Videos and More
ForeSoft
BUGtrack: Bug Tracking & Project Management Software
BUGtrack is a professional, reliable, secure and completely web-based issue-tracking and project management system. BUGtrack is fully customizable, has flexible workflow and supports role-based permissions. Open API features, import/export capabilities, spell-checker, rich text formatting, advanced XML/XSL reports (just to name a few). Mail Interface converts incoming email requests into trackable tickets. Project sharing allows to share your project with another company that has a separate BUGtrack account. BUGtrack can be integrated with CRMdesk - web-based help desk, customer service and online support software.
Additional links: Free Trial | Presentations | Whitepapers
Kemma Software
BridgeTrak Suite
BridgeTrak help desk software gives you control over trouble tickets and call center issues. Available for Windows and Web, with modules for customer self-help, auto issue escalation and more. Scalable database options for growing companies. Features include queries, reports, customizable fields and windows, security, asset tracking, dropdown menus, etc. Free trial software and demos.
EITALL
eTrackIT
eTrackIT is an Issue Tracking System, which includes entry screens for adding, editing and tracking resolution processes of internal issues. eTrackIT has a powerful search engine making it easy to locate open issues fast and effortlessly and provides printable reports.
 



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