History

Tom Marquez, areHelpDesk.com founder and solution engineer, knows a thing or two about the CRM industry and where it’s going today. Based on his experience, the industry is striving to evolve to keep up with the growing complexity of customer relationships. Marquez founded areHelpDesk.com when he saw that business users he supported as an IT operations workflow engineer were frustrated with poor performance and the IT team had its own frustrations trying to pinpoint end-user problems using server-centric tools. Marquez has also developed a CRM-specific implementation methodology, “Active Request Engine,” in association with other industry experts. He may be reached at (888) 742-3146 or tom@arehelpdesk.com.

What we do

AreHelpDesk.com develops and implements .Net enterprise software solutions that enable customers to evolve their help desk service management capabilities. Our Active Request Engine is a web based solution that provides a complete baseline; not only to customer sales, production, and support information, but access to back office accounting and operations as well. The information work management portal betters collaboration amongst end users and teams. Improve customer satisfaction with better customer value through benchmarked ROI and web-based technologies, Establish overall solutions for ongoing cases long-term while maximizing performance today.