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Home > Software Companies > Parature Inc.

Parature Inc.
800 Towers Crescent Drive Suite 800 Vienna, VA 22182
703-564-7758 | 703-564-7756 fax
http://www.parature.com
sales@parature.com
 
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December 3, 2007

Parature Launches Industry’s Most Revolutionary On-Demand Customer Support Software
Parature, the global leader in on-demand customer support and help desk software, today announced the launch of Parature Fall ’07, the latest version of its award winning customer support software. Parature Fall ’07 delivers maximum visibility and productivity to customer support professionals, making it easier than ever for them to exceed their customers’ expectations more profitably.
November 13, 2007

Parature Releases Free White Paper on Getting Your Software as a Service
Parature, the global leader in on-demand customer support and help desk software, announced today the release of a free white paper offering customer support professionals insight on the Software-as-a-Service (SaaS) model versus implementing software on-site. The white paper entitled “10 Reasons to Get Your Support Software as a Service” is available online at http://www.parature.com/res_whitepapers.aspx.
October 16, 2007

Software Magazine ranks Parature as one of the World’s Largest Software Companies
Parature, the global leader in on-demand customer support and help desk software, announced today its inclusion on the Software Magazine’s Software 500 ranking of the world’s largest software and service providers, now in its 25th year.
September 11, 2006

The Weather Channel Interactive Forecasts Customer Trends and Provides Proactive Support With Parature
Parature, provider of award-winning, on demand customer support software, announced today that The Weather Channel Interactive is leveraging Parature's Customer Support Solution across seven departments to gain detailed insight into customers' perceptions and behaviors, and provide high quality, proactive support. "Parature has become a trusted partner, and has consistently delivered on their pledge to help us meet our customer support goals by providing dedicated staff and excellent technology,
August 7, 2006

e-MDs Provides Critical Service to Doctors With Parature Customer Support Solution
Online Support Portal, Knowledge Base, Discussion Forums Play Key Role in Positive Customer Experience
July 10, 2006

Parature Showcasing Campus Support Solution at WebCT IMPACT 2006 Conference
Easy-to-Use Software Powers 24x7 Assistance for Higher Education Students, Faculty and Staff
July 3, 2006

Parature Secures $13.5 Million in Venture Capital
Parature, provider of award-winning, on demand customer support software, announced today that the company has successfully completed a Series A financing for $13.5 million. This oversubscribed round includes Vienna, Va.-based Valhalla Partners, and Menlo Park, Calif.-based Sierra Ventures, both private venture capital firms with strong track records of success in the information technology industry. With this event, Gene Riechers, General Partner and Co-founder, Valhalla Partners, and Vispi Dav
June 26, 2006

ParaFest '06 to Feature Yankee Group Analyst and Help Desk Guru
Parature Third Annual User Conference to Be Held November 5-7, 2006 in Washington, DC
May 23, 2006

Parature Offers Talisma Customers Free Migration and Set-up
Robust Reporting, Easy Customization, Continuous Innovation Just Some Benefits of Switching to Parature
May 22, 2006

Parature Unveils Results of Nationwide Survey of Customer Support Professionals
Findings Reveal Trends in Both Costs and Methods for How Large and Small Organizations Support Their Customers
May 16, 2006

Parature Selected to Present at MAVA Capital Connection 2006 Venture Capital Showcase
Company Chosen by Mid-Atlantic Venture Association as One of the Hottest Companies in the D.C. Region
April 26, 2006

Parature Maintains 96% Self-Service Rate Using Own Customer Service Software
Company Rate Double the Average Business Self-Service Statistics
April 24, 2006

Parature and Five Guys Restaurant Partner for Workplace Morale Initiative
Parature, provider of award-winning, on demand customer support software, announced today that it has partnered with Five Guys restaurant, rated by Zagat's guide and voted #1 Burger by Washingtonian Magazine for six consecutive years, for a new workplace morale initiative for Parature employees. The first Friday of every month is 'Five Guys Friday' in which the Tyson's Corner Center location provides their famous burgers and fries to the employees of Parature at no cost to them.
March 14, 2006

Parature CEO Recognized as Reader Favorite by Fast Company Magazine
Duke Chung Acknowledged as Visionary Innovator in Customer Support Technology
March 6, 2006

Real Estate Software Provider Using Parature to Turn Reactive Customer Support into Proactive Help
Ease-of-Use, Extensive Knowledge Base, Surveying and Reporting All Keys to Success
February 28, 2006

Parature Conducts Nationwide Customer Support ROI Survey
Research to Aid Support Professionals in Gaining Management Support and Improving Inefficiencies
February 6, 2006

Parature Reports 2005 Best Year Ever, Plans Activities to Continue Momentum in 2006
Record Customer Retention Rate, Business and Industry Accolades and Significant Client Additions Set Stage for 2006
January 4, 2006

Parature and Blackboard Incorporate Google Into Customer Self-Support
Google Enterprise Search Facilitates Best Answers to Client Questions in Less Than .14 Seconds
December 5, 2005

Florida State University Implements Parature's Customer Support Solution in 10 Departments Across Campus
Parature Replaces BMC Remedy Product Due to Difficult Use and Costly Maintenance
November 28, 2005

Parature Announces Winners of 2005 Customer Centric Awards
ATI Technologies and ANGEL Learning Recognized for Excellence in On Demand Customer Support
 
 Company Facts »

Headquarters:
Vienna, VA

Ownership:
Privately Held

Year Founded:
1999
 
 Page last updated: December 6, 2007 00:42 EST
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