Our Mission

To provide our clients with outstanding, high-value products and services for support and relationship management.

Our Company

Parature is an innovator of online support software, enabling companies to improve their internal and external support while reducing costs. The company's flagship product is an easy-to-use, comprehensive and affordable online support solution for businesses, educational institutions, and government agencies. Parature allows organizations to manage support requests and to publish self-service knowledge bases on the Web, reducing the need for costly and time-consuming telephone support. Organizations use Parature to support their customers, partners, employees, developers and sales teams. Headquartered in Vienna, Virginia, Parature can be found on the Web at www.parature.com.

Our Story

In 1999, a team of software engineers from Cornell worked on a small project to build a collaboration and support software product that could be used to effectively support customers coming to their website. With limited resources to provide actual over-the-phone customer service, the online support product had to be self-sustaining, capturing complaints and feedback while the team focused on their core business. Once the first version of the support product was completed, they realized that many other companies faced a similar a problem and could license their technology. Recognizing the high demand for sophisticated, yet easy-to-use online support technologies, Parature Inc. was officially formed in July 2000 with a vision to transform the Internet into a powerful environment for supporting end users. The team was also quick to recognize the ability to use the internet to deliver these applications economically to companies in need. As one of a handful of companies that pioneered the delivery of software over the Internet, Parature clients could begin accessing these applications with their standard browsers on a monthly subscription basis.
And since, Parature has maintained a steadfast commitment to delivering innovative customer service & support software on demand. Parature has also developed a unique corporate culture centering on its commitment to customer service, which serves as a platform to integrate the suggestions and feedback from our valued customers into our products. We are committed to consistently addressing the current needs of our clients.

Customer Service & Support Software On Demand

Today companies and education institutions worldwide depend on Parature to provide world-class customer service & support software on demand. Our clients include Hewlett-Packard Company, Thomson DBM, Philips Medcare, and Blackboard.