Today, market share and profitability are driven by customer satisfaction and loyalty. When competition is fierce and clients expect more than ever before, customer loyalty has never been more critical to earn. To add to the complexity, organizations are also faced with increasingly complicated multi-channel sales models where success is based on how smart you are at managing your commerce network.
Onyx delivers enterprise-strength Customer Relationship Management (CRM) solutions to help organizations successfully align sales, marketing and service strategies and processes around customers in order to deliver unique, consistent customer experiences at every touch point. Built on top of our highly flexible Internet architecture, Onyx Enterprise CRM empowers organizations to attract and retain satisfied customers for life.
Onyx Enterprise CRM has three core products:
Onyx Employee Portal
Onyx Partner Portal
Onyx Customer Portal
