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NetSupport
NetSupport DNA Help Desk
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| NetSupport DNA Helpdesk is a fully web-based solution providing detailed recording and tracking of user help requests. Because NetSupport Helpdesk is web-based, help desk professionals have access to issues from any browser, anywhere, any time. And since it's on the Web, deployment costs are minimized - there is nothing to install on client machines. NetSupport DNA Helpdesk features include automatic assignment of tickets to operators based on pre-defined customer rules based on either problem type or user type. Also it includes a structured notes history for a ticket with source identifiers for each additional entry within the ticket. NetSupport DNA Helpdesk offers streamlined creation of a solutions database to aid future help requests, ticket logging with customizable categories for easy input, and real-time corporate status reports such as total calls, status, and average resolution time, history by user for all previous requests. Optional hardware/software inventory and remote control is available through NetSupport DNA asset management software. |
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NetSupport
NetSupport Manager Remote Control Software
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| NetSupport Manager enables system administrators, technical support managers and telecommuters to remotely access, control and manage remote or networked PCs. NSM features a range of powerful, secure tools designed to deliver a complete remote PC maintenance and support solution over a LAN, WAN and the Internet. NetSupport Manager provides speedy, secure remote PC access, dynamic inventory, automated scripting and scheduling, file transfer, remote deployment, system monitoring, help requests and much more. Use NetSupport Manager to manage help desk support, mobile computing, desktop management, software training and system automation. NSM supports Windows, Linux, Pocket PC and *MAC systems. NSM was named Editor’s Choice Winner by Network Computing magazine. (*MAC support compatible with VNC client) |
| Additional links:
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NetSupport
NetSupport DNA Enterprise Asset Management
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| Managing your company's IT assets means more than just selection and maintenance. Reporting, inventory, deployment and forecasting are also part of the job. Learn about an easy, full-featured IT asset management solution that provides you with the tools you need. NetSupport DNA is a powerful enterprise management suite offering full inventory, software distribution, application & Internet metering, reporting, web-based help desk and remote control. As an out-of-the-box solution for IT managers, NetSupport DNA eliminates hidden implementation and training costs. Free 30 day trial. |
| Additional links:
Download
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NetSupport
NetSupport School Computer Lab Instructional Software
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| NetSupport School computer lab instruction software helps instructors easily manage, interact, support and monitor student computer use in their networked classrooms. With NetSupport School, instructors can make sure that those in the computer lab are making progress on their assigned tasks, using only approved applications and visiting only approved websites. Teachers and trainers can also record all screen, keyboard and mouse activity on a student workstation to review later or replay to the class. From the standpoint of increasingly strapped school technology budgets, the software enables teachers to make the most of the computer lab equipment they already have. For Windows classrooms. |
| Additional links:
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