For 20 years, Epicor has been a recognized leader dedicated to providing integrated enterprise resource planning (ERP), customer relationship management (CRM) and supply chain management (SCM) software solutions to midmarket companies around the world.  With the acquisition of Scala, Epicor is a global leader in the midmarket serving over 20,000 customers in over 140 countries.  Epicor leverages innovative technologies like Web services in developing end-to-end, industry-specific solutions for manufacturing, distribution, enterprise service automation, and hospitality that enable companies to immediately drive efficiency throughout business operations and build competitive advantage. With the scalability and flexibility to support long-term growth, Epicor's solutions are complemented by a full range of services, providing a single point of accountability to promote rapid return on investment and low total cost of ownership.

Awards and Industry Recognition

• Best Multinational Company Finalist - International Business Awards - 2005
• Innovative Product/Technology - AeA, Orange County Council - 2005
• Outstanding Company Finalist - AeA, Orange County Council - 2005
• Company of the Year - Software Council of Southern California - 2005
• Supply Chain "Pros to Know" - Supply & Demand Chain Executive - 2005
• Top 100 Logistics IT Providers - Inbound Logistics - 2005
• Top 100 Products - Epicor Enterprise - Accounting Today - 2005
• Partner of the Year - Progress Software - 2003, 2004, 2005
• Microsoft "Global ISV of the Year" Award Finalist - 2004

Customers

Epicor has more than 20,000 enterprise customers worldwide, including manufacturing, distribution, services and hospitality organizations.

Solutions

• Customer Relationship Management
  Epicor’s award-winning customer relationship management solution enables small and midsize enterprises to manage their entire customer lifecycle. Epicor’s CRM solution enables businesses to gather, organize, track and share prospect, customer, competitor and product information, to boost revenues and increase customer satisfaction.
  
• Services and Distribution
  Epicor’s solutions for services and distribution companies are focused on delivering end-to-end enterprise and e-business solutions that meet the needs of services and distribution companies. Our end-to-end suite for services and distribution companies includes integrated front office, back office, business intelligence, and collaborative commerce solutions tailored for specific vertical industries including Financial Services, Professional Services, Hospitality, Non-Profit, Software & Computer Services, Sports & Recreation, and Wholesale Distribution.
  
• Manufacturing
  Epicor’s manufacturing products provide integrated ERP, e-business, and supply chain solutions for make-to-order and mixed-mode manufacturers. Epicor is focused on meeting the challenges of improved communications, constant production process improvements, mass customization and improved on-time delivery. Epicor provides solutions for specific types of manufacturers – from a small job shop to a manufacturer of complex make-to-order components. The key industries on which Epicor focuses its manufacturing solutions include metal fabrication, capital equipment, electronics and aerospace.
  
• Supply Chain
  Epicor’s supply chain management solutions enable midmarket companies to extend and optimize their enterprises and more effectively collaborate with their customers, suppliers and partners. From e-commerce applications to advanced planning and scheduling to warehouse management, Epicor offers solutions that improve operational performance, while strengthening relationships across the supply chain to create customer value.

Professional Services
Epicor’s professional services organization helps customers rapidly and cost-effectively deploy its solutions. Consisting of more than 340 highly skilled and dedicated systems consultants, the company’s professional services group enables businesses to maximize the return on their technology investment through its project management expertise, in-depth product knowledge and technical skills.

Support
Epicor's support representatives provide its customers with round-the-clock technical support. Consisting of more than 265 support personnel operating from the company’s worldwide support facilities in Irvine, California; Sydney, Australia; and Singapore, Epicor provides comprehensive technical support via telephone, fax and the Internet.

Distribution Channels
Epicor’s products are sold through a hybrid distribution channel, specifically designed to meet the unique needs of midmarket businesses, that includes over 400 authorized partners worldwide. Epicor's solutions are sold globally through a combination of direct sales representatives and VARs.

Solution Providers
Epicor has a global network of more than 60 independent software vendors that provide complementary products for its solutions. Epicor Solution Providers offer a wide-range of seamlessly integrated applications and applications extensions to provide Epicor customers with a comprehensive and proven solution.