Blue Martini Marketing is a comprehensive solution for customer analysis and marketing automation. Companies use the software to create a unified picture of customers, analyze customer behavior for patterns and insights, and implement those insights through personalization and outbound marketing. In particular, you can increase profitability and the return on marketing programs by identifying and segmenting high-value customers, executing targeted campaigns optimized for response rate, personalizing interactions to retain customers and increase wallet share, and creating virtual focus groups to test-market new ideas.