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ATG
ATG Commerce
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| ATG Commerce provides the most comprehensive online selling solution for building strong relationships with consumers, businesses, and channel partners. This powerful solution has enabled companies such as Philips, GM, and Best Buy to automate all aspects of online sales, marketing, and service processes. You can increase sales and customer retention rates by providing each customer with a personalized online buying experience. ATG's unique personalization capabilities open the door to a wealth of up-selling and cross-selling opportunities, helping you increase average order size and revenues. |
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ATG
ATG Campaign Optimizer
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| ATG Campaign Optimizer lets you test numerous Web site variables, e.g., promotions, products, creative, and Web functionality, in your required timeframe. It's the most powerful online business asset you can own – a direct, always accessible, infinitely flexible pipeline to your customers' preferences.
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ATG
ATG Adaptive Customer Outreach
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| ATG Adaptive Customer Outreach leverages the rich understanding of your customers gained through their Web interactions, preferences, and behaviors, and uses this insight as a basis to help you create more relevant, compelling, and personalized e-marketing and proactive customer service campaigns.
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ATG
ATG Knowledge Center
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| As the leading solution for call center assisted customer service, ATG KnowledgeCenter (formerly Primus KnowledgeCenter), represents the next generation of e-service – combining the industry's leading knowledge management technology into a single, award-winning solution platform that drives new revenue, solidifies customer loyalty, and bolsters profit margins. |
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ATG
ATG Communication Center
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| Customers want to communicate with an organization, and they want to do it in a way that fits their own needs. ATG Communication Center (formerly Primus Communication Center) is a complete solution for electronic communications response. It provides response capabilities for e-mail, Web form, chat, mobile text messaging (SMS and MMS), and fax. The solution is designed from the ground up to enable both inbound and outbound electronic communications with customers. |
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ATG
ATG Adaptive Customer Assistance
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| ATG Adaptive Customer Assistance lets you help your customers help themselves, by giving them highly personalized answers to their questions and even guiding them toward completing their own transactions - without picking up a telephone. Combining a state-of-the-art answer repository with intuitive, multi-lingual natural language search and navigation capabilities, ATG Adaptive Customer Assistance also includes comprehensive business reporting that helps you better understand your customers' needs and preferences and continually improve your service offering.
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ATG
ATG Search
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| ATG Search (formerly Primus Enterprise Search) is the industry's leading natural language processing search engine that lets users zero in on the exact information they need – regardless of format, location or language. In side-by-side testing with other leading search engines, ATG Search delivered the "best available answer" over 90 percent of the time, compared with 50 percent for the closest competitor. |
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