Bug Tracking, Task Management and Project Management Software

icTracker is a fully web-based productivity enhancement software for project management, task management, document management, and bug tracking. Unlike typical client-server business solutions, icTracker is fully web-based, so there's never any client software to distribute, install, configure, or maintain.

icTracker is a compact, easy-to-learn, web-based project management software that helps any business or work group define projects, assign tasks and sub-tasks, manage project calendar, streamline work flow, communicate among team members, assure accountability, track bugs, store documents, software testing, manage important links, keep records, take notes, and generate reports.   icTracker's useful project calendar and email notification keep all of your project team members informed.
 
Your days of managing the paper trail are over because all your projects, problems, tasks, subtasks, documents, notes, and sites are defined in the icTracker database and can be accessed via your company intranet as well as your company internet site.  This project management software becomes a centralized and accessible focal point for any size projects / businesses.
icTracker can be used as an enterprise level bug tracking software, quality assurance software, or help desk software which provides a comprehensive process for opening, managing and closing issues that occur in the development, maintenance, support of a product or in-house system.

icTracker starts with only a few simple, powerful assumptions about how things get done. Functions it performs are built around the five important keywords and concepts. Once you know them, the system is easy to understand and use.

Web-based Solution

• Fully web-based, icTracker is accessible from any browser, anywhere. Everything you need is downloadable. Everything is virtual except our commitment to full support.
• There's never client software to distribute, install, configure or maintain.
• Because icTracker is 100% web-based project management software, any employee with access to a browser can easily learn to use the application.  No need for extensive training.
• Typical three-tier application architecture with browser client, web server, and database server.
• You can deploy icTracker software on your corporate internet server as well as the normal corporate intranet server.             

Ease of use

• Structure, navigation, naming are all so simple, so consistent, and so sensible that most users can master the program in about an hour. Administering icTracker isn't rocket science, either. What it does require is that you think about your own work patterns carefully enough that you make good choices about creating things like document categories and custom fields. If time is money, that's time well spent.
• Clicking your way through the icTracker toolbar is a good way to get familiar with IcTracker.
• icTracker is a compact, easy-to-learn project management software that helps any business or work group define projects, assign tasks, streamline work flow, communicate among team members, assure accountability, track problems, store documents, and keep records.
• Easy reporting of your projects, problems, and tasks using the Microsoft Excel application.
• Customize your icTracker preferences such as background images, total number of result records displayed per page, default project, E-Mail notification, Description Text Size, Problem and Task View Filtering.
• Automatic E-Mail notification when a problem or task needs attention.   

Customization

• Define your own fields (up to 10 custom fields) for projects, tasks, and problems.
• User defined field attributes (text or combo, field length, field display label, etc).
• Ability to define a set of custom field value choices.
• Ability to disable or filter out predefined custom fields.
• Ability to customize Project View for each department using the easy to use Customize Project View page. 

Security and Access Rights

• icTracker offers two basic security levels: Administrator and Normal.
• Administrator. Administrators are entitled to create and maintain Departments, Personnel records, and icTracker application parameters.
• Normal. The administrator assigns access rights to each user, individually. Some organization requires project level security.  In those cases, a normal user can be defined as a project manager who has full control on projects. 
   

Manage Your Documents

• icTracker's Document Manager lets you save and share documents. Whether the format is email, image, web page, spreadsheet or text, you can attach all files related to your Project, Task, or Problem as Documents, store them in your database, and share them among all stakeholders on your staff. 
• Documents can be viewed, added, edited, and deleted from multiple locations in IC Tracker. The Categories of documents your workgroup uses are created and maintained by the IC Tracker administrator.
• Ability to search for documents uploaded to your database.

Site Management

• icTracker's Site Management feature lets you save and share links. Whether the site is project or task related, icTracker lets you attach your related links to a project, a task or a problem.
• Ability to save and manage your own personal sites has been added to already feature rich product.   

Effective Communication Tool

• Okay, so IC Tracker is good at helping you keep track of things people, projects, tasks, processes, deadlines, bugs, versions, files of just about any kind. It gives you good tools to monitor, to search, and to report. But it's even better at letting you share resources and information in a dynamic team process that includes project-centered online meeting places, automatic email notification of problem assignments, and a document storage system that lets your team members use the full collaborative power of the parent applications.
• Ability to send emails to your project team members is available from project, task, and problem pages.
• icTracker assures that all project members are in a communication loop.
  With automatic email notification, advanced query features, and excel reports, everyone on the team (developers, technical writers, testers, users, and project managers) are aware of outstanding problems and tasks that are assigned to them and require attention.

Department-Centric Project and Task Management Software

• A Department is a group of workers organized around a common goal. Depending upon your workplace, a Department might be a separate company within a larger conglomerate; it might be a workgroup charged with carrying out a particular kind of work (for example, Human Resources, Product Design, or Customer Service); it might deal with a discrete group of resources (for example, Fossil Fuels, Solar Power, Nuclear Energy).
• Easy management of user accounts within departments and projects.  Your icTracker Administrator is responsible for defining and maintaining Departments, for managing
• User accounts, and for assigning Users to the staff of particular departments.
• Every icTracker User is entitiled to originate a Project within his or her Department.
• Ability to assign a user to mutiple departments has been added in the V1.6 of icTracker.  This new feature provides ability to establish a special department to have projects that cross departmental lines.
• Ability to define a department as private or public.
• Ability to customize project views for each department. For example, the Human Resources department does not care about the Bug Tracking or Site Management. So, an administrator can set Bugs and Sites off in the easy to use Customize Project View administration page. 

Project-Oriented Bug Tracking and Task Management Software

• A Project is a goal-oriented activity performed by one or more members of a Department. A Project has a defined start and a defined finish. It produces a measurable result. Completing a Project requires an expenditure of time, money, and resources.   Every icTracker user is entitled to originate a project within his or her department.
• Access problems (bugs) and tasks by multiple projects.
• Define problems (bugs) and tasks across project lines.
• Define sub-tasks within a task.  You can create sub-tasks within a task and update on the status of each task.
• Centralize key project information such as project staff members, project status, open date, close date, and project description.    

Project Calendar

• Allows project team members to make schedules and reschedules events for each project under the Project Calendar tab.
• Lets you attach notes and documents to an event as well as registration and maintenance of of the primary event information such as event title, event type, dates, description, location address, contact and event web site information. 

Easy Administration

• The IC Tracker Administrator uses simple, persistently accessible tools to perform two kinds of tasks application specific, and department specific. Application-level tasks embed your company's own vocabulary, process, and workflow patterns in IC Tracker. They customize the tool.
• Department-level tasks include the creation of departments and the management of department assets people and documents. These tasks put the tool to work.
• Easy-to-use Web-Based Administration screens are a click away to maintain departments, users, the icTracker application profile and other icTracker parameters.  
• Easy customization of your icTracker application profile.  

Search icTracker Database

• Users can easily search for the Open Problem items assigned to a particular person.
• Users can easily search for the Tasks assigned to a particular person.
• Users can easily search for the Documents uploaded to the icTracker Database. 

Scalability

• Let's be honest. You probably wouldn't want to try to run even a smallish country with icTracker. But we're quite certain that any organization with up to couple hundred users will function much more efficiently with IC Tracker on its intranet. In general, IC Tracker is just as big as your database. And no bigger than your budget.
• icTracker uses the standard relational databases such as Microsoft SQL Server to store its data.   

Revision History

• All changes to projects, tasks, and problems are tracked in our audit history.
• Ability to review any changes being made to icTracker projects, tasks, and problems. 

Diabolically Useful features

icTracker began life as a custom application and has evolved through use. Every feature is there because it answers a real-life business need.   Here are some we think you'll like.

• A work-related address book attached to the application
• A personal web favorites management tool
• A highly developed, easy-to-use bug tracking system
• The ability to generate and print hard copy of comprehensive status reports by Project, Task, and Problem
• The ability to add notes to your Project, Task, and Problem.
• Powerful search capabilities to help you find the information you want quickly
• Thorough, clear product documentation
• Our invitation to request features we haven't thought of yet