Parature Releases Free White Paper on Getting Your Software as a Service
White paper explores the top reasons companies opt to get their CRM functionality on-demand.
 
Vienna, VA - November 13, 2007 -- Parature, the global leader in on-demand customer support and help desk software, announced today the release of a free white paper offering customer support professionals insight on the Software-as-a-Service (SaaS) model versus implementing software on-site. The white paper entitled “10 Reasons to Get Your Support Software as a Service” is available online at http://www.parature.com/res_whitepapers.aspx.

Providing customers with superior customer support is often an invariable challenge within many organizations. Taking advantage of the many benefits that the on-demand support model can provide helps to facilitate and ensure optimal performance within organizations, allowing them to provide their customers with the quality of service they demand. The SaaS model empowers every company, independent of size, with the ability to better compete within their space. Perceived barriers that once kept many organizations hesitant to explore the on-demand model are rapidly dissipating. "10 Reasons to Get Your Support Software as a Service" explores the top reasons companies cite for opting to get their CRM functionality on-demand rather than implementing software in-house.

Parature is a Software-as-a-Service (SaaS) provider that enables organizations to fundamentally change the way they support their customers by enabling customer self-service, increasing customer retention and reducing the cost of support. The Parature suite of modules is seamlessly integrated into one solution allowing organizations to effectively manage all of their support needs. This dynamic, online software provides all of the tools necessary to resolve issues quickly and reliably, increasing satisfaction ratings.

“Parature is dedicated to empowering organizations with on-demand support software that enables them to deliver superior customer service,” stated Parature CEO and President Duke Chung. “Through the SaaS model, Parature has completely changed the way customer service is done by providing the smartest, most efficient way for organizations to support their customers.”

To view Parature’s white paper library visit: http://www.parature.com/res_whitepapers.aspx.

About Parature, Inc.
Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs. The Parature suite of modules empowers associations, businesses, academic institutions, gaming/interactive media and government with the ability to provide critical service information on a 24/7 basis while reducing the inbound support load through customer self-service. As a Software-as-a-Service (SaaS) provider, we deliver our solutions over the Internet using a secure, scalable application and system architecture, which allows our customers to eliminate expensive up-front hardware and software costs and to quickly deploy and adopt our on-demand software. Parature helps support over 8,000,000 end-users worldwide and is headquartered in Vienna, VA. For more information about Parature please visit www.parature.com or call 1.877.GO.PARATURE.

Media Contact:
Dayna Tenorio
571.730.6241