Autotask™ Offers Customers A Direct Mobile-Connect™ To Critical Service Data
Autotask's New Software Update Reduces Downtime, Boosts Field Technician Productivity With Mobile Access To Microsoft Outlook™

RENSSELAER, NY - February 13, 2006 -- Making it easier and more profitable to run service businesses, Autotask today announced Autotask Mobile-Connect™, an upgrade to its software suite that allows customers to receive real-time service call updates and other critical data via handheld computers running Microsoft Outlook.™

Autotask Mobile-Connect is an invaluable time-saving tool for IT technicians in the field. Essentially, the new technology allows technicians to use Outlook as a front end to the master scheduling database contained in Autotask. This eliminates the need for duplicate scheduling and gives real-time access to current Autotask calendar items. Autotask Mobile-Connect also enables a synchronized, two-way data exchange of calendar items, notes and e-mails between Outlook and Autotask resulting in a single, consolidated Outlook calendar accessible from any hand-held device.

"Autotask has eliminated the busy work for my field technicians," said Jeff Johnson, operations manager and co-owner of CMIT Solutions' Sacramento office. CMIT is an IT services company that recently standardized its 80 franchise operation on the Autotask platform. "The new Outlook integration allows my techs to automatically sync up their calendars with our master schedule - no more double typing. It also allows us to reduce field down time and non-billable work hours by almost 10 percent."

The technology is also integrated into the company's industry-leading Dispatcher's Workshop™ scheduling and service dispatching module. Now with this update, IT service professionals can use Autotask to easily manage changes to multiple service calls, changes to resource allocation or to schedule and dispatch a new field visit on a moment's notice. The Dispatcher's Workshop automatically syncs schedule changes with all field and office personnel's individual Microsoft Outlook calendars.

Autotask allows solution providers to avoid duplication of scheduling and communication with customers, which can improve an end customer's overall service experience. The anytime, anywhere web-based functionality of Autotask reduces duplication of effort and expensive down time spent by technicians and engineers doing follow-up paperwork because the system can be accessed and updated at the time of project completion.

Autotask's complete software suite combines the capabilities of sales and customer care; IT service scheduling and dispatching; project management; time and attendance tracking; billing and reporting into a single licensed technology application available on-demand with no downloads.

About Autotask Corporation
Autotask (www.autotask.com) is an innovative, web-based business platform allowing IT solution providers to run their businesses more easily and more profitably. Accessible via any PC, at any time without any downloads, Autotask helps professionals intuitively manage the key operations for any service business and integrates seamlessly with MS Outlook, QuickBooks, and a number of Managed Services software applications. For more information about Autotask contact Jake Carroll, VP Sales, at 518-720-3500 or visit www.autotask.com.