100% On-Time Response Rate for Cincom Customer Service

CINCINNATI, OH - January 30, 2006 -- Cincom customer service and support announced the results of its 2005 customer service survey. The survey included 368 Cincom clients who actually used Cincom support in 2005, and also included all responses for all calls, for all products in the U.S. and Canada.

2005 Results

When you call, Cincom responds:

• 100% on-time response rate for "Severity 1" (business-critical) customer service issues.
• 92% of customers would recommend Cincom software to another company.

Real Comments from Real Customers:

• "If all support personnel in the IT industry were as knowledgeable and efficient as [Cincom employee], it would be a dream come true."
• "My questions and problems were answered perfectly in a very short time. Thank you."
• "Your engineers are responsive, honest and friendly compared to other vendors we have to deal with. Keep up the good work. Thanks for your attention."

About Cincom For nearly 40 years, Cincom's software and services have helped thousands of clients worldwide simplify the management of complex business processes. Cincom specializes in the five areas of business where simplification brings the greatest value to managers who want to grow revenue, control costs, minimize risk, and achieve rapid ROI better than their competitors.

Cincom serves clients on six continents including BMW, Citibank, Boeing, Northwestern Mutual, Federal Express, Ericsson, Penn State University, Milacron, Siemens, Rockwell Automation, and Trane.

For more information about Cincom's products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to info@cincom.com, or visit the company's website at www.cincom.com.

Cincom, the Quadrant Logo, and Simplification Through Innovation are registered trademarks of Cincom Systems, Inc. All other trademarks belong to their respective companies.

©2006 Cincom Systems, Inc.

All Rights Reserved

Contact:

     Steve Kayser
     Cincom Systems, Inc.
     (513) 612-2348