Near-Perfect Scores in Lab Review Earn Cincom's Synchrony Editor's Choice Award
Synchrony also earns third Product of the Year Award in two years

CINCINNATI, Ohio — January 19, 2006 — Cincom Systems announces that Technology Marketing Corporation's (TMC®) Customer Inter@ction Solutions® magazine (www.cismag.com), a leading publication in the CRM, call center and teleservices industries, has awarded Cincom Systems' Synchrony™ an Editor's Choice award following a hands-on product review. In the January 2006 lab review, Synchrony earned an overall "A" rating and perfect scores of five on a five-point scale for installation, documentation and features.

In their report, the editors of TMC stated, "The most advantageous feature of Synchrony is that it integrates all of a company's disparate databases into a single unified interface. This results in reduced training times, as a consistent interface is much easier for agents to learn. Cincom's Synchrony multi-channel customer experience management system handles all types of customer transactions, including phone, e-mail, fax, web collaboration, chat and call-me. With its advanced CRM capabilities, including contact information, accounting integration activity/issue tracking and interaction history, Synchrony covers the whole gamut."

Cincom Synchrony is a multi-channel contact center and unified agent desktop solution proven to enhance customer relationships while optimizing agent and business-user efficiency. Available hosted or on-premise, Synchrony provides inbound and outbound sales, marketing and customer-service environments with a high-value, low-cost contact center solution.

Earlier in the month, Cincom Synchrony was awarded a 2005 Product of the Year Award from Technology Marketing Corporation's (TMC) Customer Inter@ction Solutions magazine.

"Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. Cincom Systems has demonstrated to the editors of Customer Inter@ction Solutions that Synchrony has gone the extra mile to help improve both the customer experience and the ROI for the companies that use them," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions.

This is the second year in a row that Synchrony has won TMC's Product of the Year award and its third Product of the Year award in just two years. In 2004, Synchrony also earned the top Gold Award from TechTarget's SearchCRM.com in the contact center software category. Only one Gold Award is named in each category. In 2005, Synchrony earned the Best of Show Award at the Call Center Demo and Conference in Dallas.

The Editors Choice lab review and the Product of the Year Award winners for 2005 will be highlighted in the January and February 2006 issues of Customer Inter@ction Solutions magazine.

About TMC
Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC) publishes Customer Inter@ction Solutions and INTERNET TELEPHONY® magazines, Web portal TMCnet.com, and the online publications SIP™, Speech-World™, VoIP Developer™, WiFI Telephony™, WiMAX™, Alternative Power™ and BiometriTech™. TMC® is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces the INTERNET TELEPHONY® Conference & EXPO, VoIP Developer Conference and Global Call Center Outsourcing Summit . TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 14 online newsletters. Visit http://www.tmcnet.com/ for details.

About Cincom
For nearly 40 years, Cincom's software and services have helped thousands of clients worldwide simplify the management of complex business processes. Cincom specializes in the five areas of business where simplification brings the greatest value to managers who want to grow revenue, control costs, minimize risk and achieve rapid ROI better than their competitors.

Cincom serves clients on six continents including BMW, Citibank, Boeing, Northwestern Mutual, Federal Express, Ericsson, Penn State University, Milacron, Siemens, Rockwell Automation and Trane.

For more information about Cincom's products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to info@cincom.com, or visit the company's website at www.cincom.com.

Media Contacts:

Donna Hedge
Public Relations Specialist
Cincom Systems, Inc.
513.612.2305
dhedge@cincom.com