3am Labs Offers to Rescue GoToAssist Users
LogMeIn Rescue Offers Advanced Functionality and Rebates

WOBURN, MA, November 8, 2005 -- 3am Labs, the world's leading provider of remote access and administration services, announced today that it will offer current GoToAssist users the option of subscribing to LogMeIn Rescue free for up to six months.
 
3am Labs will rebate current subscribers of GoToAssist the monthly cost of LogMeIn Rescue for the remainder of their contract period -- up to six months (http://www.logmeinrescue.com/TradeUp/).

LogMeIn Rescue enables secure control of a remote computer for rapid incident resolution without pre-installing software. Helpdesk support staff can handle incidents more quickly -- reducing phone-assisted or on-site support costs while improving customer satisfaction.

"IT service and support organizations that are unhappy with the performance, cost, and complexity of their current helpdesk solution are actively seeking alternatives. We know this because every day these organizations are switching to LogMeIn Rescue," said Kevin Harrison, vice president, Sales, 3am Labs. "This Trade-up Program will enable these companies to immediately begin using a solution they prefer -- without additional expense."

About LogMeIn Rescue

Sessions are initiated, either by end users or as directed by support personnel, through a Web site. A small applet is downloaded to the end user system that enables temporary remote access. The entire remote support process is permission based, and end users must explicitly grant permission to support personnel for Remote View, Remote Control, File Transfer, and System Information access levels.

Once connected, LogMeIn Rescue provides a comprehensive view of system information (if end user permits this information to be viewed), including running services and processes, installed applications, and recent system events, so IT staff can easily spot-check system health and status. A robust set of incident resolution tools provide all the resources needed to address end user issues quickly, including Chat, Desktop Viewing and Remote Control, and File Transfer. Session recording capabilities provide audit trails for corporate security compliance or training purposes, and History and Notes recordings tie incidents to specific machines, delivering a deeper understanding of past issues that may influence the current support session. An intuitive user interface enables support technicians to manage up to ten active support and chat sessions in a single window. A comprehensive Administration Center enables you to automatically route incoming requests to appropriate Technicians -- by product type, by geography, by level of complexity -- or by any criteria you define.

Key Features of LogMeIn Rescue

    Rapid Incident Resolution with Rescue's Technician Console

• Manage ten active sessions at once in a single window with multi-session Remote Control and Chat
• Connect directly to customers within seconds using a 6 digit PIN Code
• Transfer files such as patches and software updates
• View History and Notes captured from previous support sessions
• Use custom, predefined text for immediate response to common requests
• Reboot and reconnect with Safe Mode end user systems for advanced troubleshooting
• Perform fast remote control with patent-pending technology
• Seamless firewall traversal

    Powerful Administration Center

• Create Administrators and Technicians, and assign and manage their permissions at a granular level
• Includes 10 online support channels to feed live support sessions to specific Technicians and Technician groups
• Gain a live view of all waiting and active sessions
• Generate reports of Technician statistics and activity
• Create and customize support pages

    State-of-the-Art Security

• End-to-end, 256-bit SSL encryption for compliance with HIPAA, Sarbanes Oxley and other federal and local legislation
• Multi-level, permission-based access
• Auto-revocation of access rights when session is terminated
• Hosted at a World-Class Data Center -- LogMeIn is hosted at a leading, carrier-grade data center with restricted, secured access, redundant power, dual HVAC, fire detection systems, and 24 x 7 network monitoring.

For a full feature list, visit www.LogMeInRescue.com.

About 3am Labs
3am Labs develops and markets LogMeIn, the world's most popular remote access service with more than one million registered users. The LogMeIn family includes LogMeIn, LogMeIn Pro, LogMeIn Rescue, LogMeIn IT Reach and LogMeIn Scout. These, along with the company's RemotelyAnywhere product, provide secure, remote access support and administration to mobile professionals, helpdesk and system administrators. 3am Labs is based in Woburn, Mass., with development facilities in Budapest, Hungary.