Cardinal Tracking Makes the Switch to LogMeIn Rescue
International Software Solutions Company Experiences Improved Reliability, Faster Connection Speeds With Helpdesk Remote Support Platform

WOBURN, Mass., November 4, 2005 -- 3am Labs today announced that Cardinal Tracking, a Lewisville, TX-based company specializing in software solutions for the public safety and parking industries, selected 3am Labs' LogMeIn Rescue, a web-based helpdesk remote support platform released in July.
 
LogMeIn Rescue enables secure control of a remote computer within seconds for rapid incident resolution without pre-installing software. Helpdesk support staff can handle more incidents more quickly, reducing phone-assisted or on-site support costs while ensuring high service levels.

After three years with another web-based remote support solution, Cardinal Tracking's support services team turned to LogMeIn Rescue. The company, which has more than 400 customers across the U.S. and Canada that require ongoing support and training, found LogMeIn Rescue easier for its technicians to use. It's integrated, tabbed console makes multi-session handling feasible - instead of the multiple floating windows required by its former remote helpdesk solution. Rescue also enables Cardinal Tracking to reach customers faster (its former solution took five or more minutes to download, while the Rescue applet takes 20 seconds or less), quickly make organizational changes, and view reports on the fly. It found all of these, plus a better price point, with LogMeIn Rescue. (https://secure.logmeinrescue.com/HelpDesk/Pdfs/rescue_cardinaltracking.pdf)

"LogMeIn Rescue is head-and-shoulders above our former remote access solution. It's easy for our technicians - but more importantly - it's easy for our remote customers," said Randy Sellers, client services manager at Cardinal Tracking. "After implementing Rescue, we noticed a significant improvement in the reliability of our support service offering and the speed of connections with our remote customers."

"When developing LogMeIn Rescue, we were deliberate in creating a very different remote support platform from the others out there," said Michael Simon, CEO of 3am Labs. "We designed it to scale to meet the needs of even the largest support organizations, yet with the ease-of-use and price point that offers significant ROI for even small and medium helpdesk staffs. It's that simple."

About LogMeIn Rescue

Sessions are initiated, either by end users or as directed by support personnel, through a web site. A small applet is downloaded to the end user system that enables temporary remote access. The entire remote support process is permission based, and end users must explicitly grant permission to support personnel for Remote View, Remote Control, File Transfer, Reboot and System Information access levels.

Once connected, LogMeIn Rescue provides a comprehensive view of system information with its dashboard, and detailed information including running services and processes, installed applications, and recent system events, so IT staff can easily spot-check system health and status. A robust set of incident resolution tools provide all the resources needed to address end user issues quickly, including Chat, Desktop Viewing, Remote Control, Reboot/Reconnect and File Transfer. Session recording enables technicians to capture and replicate system issues for escalation, product development, or training purposes, and History and Notes recordings tie incidents to specific machines, delivering a deeper understanding of past issues that may influence the current support session. An intuitive, tabbed user interface enables support technicians to manage up to ten active support and chat sessions in a single window.

For a full list of features, visit http://www.LogMeInRescue.com.

About Cardinal Tracking

Cardinal Tracking, Inc. (http://www.cardinaltracking.com) is a software development company specializing in developing solutions for the Public Safety and Parking industries. With over 400 clients in the United States and Canada, Cardinal Tracking's products are recognized as powerful, innovative, easy to use, and backed by Cardinal's outstanding service and support.

About 3am Labs

3am Labs develops and markets LogMeIn, the world's most popular remote access service with more than 1.5 million registered users. The LogMeIn family includes LogMeIn, LogMeIn Pro, LogMeIn Rescue, LogMeIn IT Reach and LogMeIn Scout. These, along with the company's RemotelyAnywhere product, provide secure remote access support and administration to mobile professionals, helpdesk and system administrators. 3am Labs is based in Woburn, Mass., with development facilities in Budapest, Hungary.