Autotask Designs Scheduling & Dispatching Tool Exclusively for Technology Solution Providers
Autotask Dispatcher's Workshop(TM) Delivers Hassle-free Field Service Scheduling and Dispatching to Boost Service Profits

RENSSELAER, NY, October 31, 2005 -- Making it easier and more profitable for IT service and solution providers to run their businesses, Autotask announced today Autotask Dispatcher's Workshop(TM), the industry's first web-based, automated IT field service scheduling and dispatching tool designed for technology service and solution providers.
 
Available immediately, Autotask Dispatcher's Workshop is an upgrade to the company's web-based IT Services Management Software. Dispatcher's Workshop is designed to generate service calls, manage technician schedules, and optimize IT field service workflow -- all from one database, accessible to employees, anywhere, anytime. IT service professionals can use the tool to manage multiple service calls, allocate the best resources for a service call based on a technician's availability and skills, schedule and dispatch a field visit, capture accurate time and billing, as well as generate comprehensive statements of work.

"IT Service and Solution providers can use Autotask Dispatcher's Workshop to increase their customer response time with the right technician at the right job in the right timeframe," said Autotask chief executive officer, Bob Godgart. "We designed Autotask to give users an easy way to manage the lifeblood of their organization and boost profit potential."

Autotask software is intuitive, offering multiple views for staff depending on their job function and responsibilities. Dispatchers can view all customer requests via the Service Desk dashboard and easily know how to manage a service call. The built-in map feature gives directions to service call destinations, minimizing costly non-billable technician travel time. It also integrates with calendar and email functions from Microsoft Outlook(TM) avoiding duplication of scheduling and communication with customers.

"Autotask isn't just software, it's a way of doing business," said Godgart. "Solution providers now have instant access to the five most critical business processes: sales and customer care; IT service scheduling and dispatching; project management; time and attendance tracking; billing and reporting."

More specifically, Autotask Dispatcher's Workshop allows dispatchers and service desk managers to improve field service resource utilization by viewing multiple schedules on one calendar. Dispatchers can quickly identify the right field staff and plan their time appropriately. Alternately, field technicians can enter the correct time spent on the service call and manage their service tickets directly from the field. In short, billable time is automatically captured, a statement of work is generated and status tracking for the service call is captured for valuable follow-up.

"Autotask's new Tech Scheduling and Dispatching feature improved the way we service our customers and saved us valuable time," said Dave Brewer, chief executive officer, BC Networks, a solution provider in San Jose, CA. "We've wasted thousands of billable hours on schedule conflicts, multiple visits to the same site and missed service calls. Now we can easily manage our field technicians and automatically track the valuable hours they generate."

Autotask Dispatcher's Workshop: Low-cost, High profitability

Autotask is delivered on a hosted basis with a low-monthly subscription fee. A dedicated server or lengthy downloads are not required to run Autotask -- all functions are web-based software solutions that are accessible 24 hours-a-day, seven-days-a-week from any Internet connection. In addition, Autotask licenses are flexible, allowing solution and service providers the option to add or remove users, contracts and clients served by the system at any time.

Solution and service providers who license Autotask software have immediate and unlimited access to online and instructor-led training, as well as ongoing technical support. As part of the set up process, legacy data is moved into Autotask and personalized views and access privileges are created for each user to maximize their software use according to workflow and job responsibilities. Users can track a client from the sales call to the contract sign-off. Project management tools create template reports and processes based on a client contract terms, allowing field engineers and staff to save time on data entry.

The new scheduling and dispatching functions are included in the core product at no additional cost. A complete description of Autotask can be found online at http://itservices.autotask.com/index.htm?source=tsn.

About Autotask Corporation

Autotask (www.autotask.com) is an innovative, web-based business platform allowing IT solution providers to run their businesses more easily and more profitably. Accessible via any PC, at any time without time intense downloads, Autotask helps professionals intuitively manage the key operations for any service business and integrates seamlessly with MS Outlook, QuickBooks, and a number of Managed Services software applications. For more information about Autotask contact Jake Carroll, VP Sales, at 518-720-3500.