ShowingTime Cuts Service Calls by 30-50% With LogMeIn Rescue
3am Labs Streamlines Remote Support for Nationwide Real Estate Software Maker

WOBURN, MA, October 19, 2005 -- 3am Labs today announced that ShowingTime, a Chicago-based provider of buyer lead generation, scheduling and call coordination software to the real estate industry, has selected 3am Labs' LogMeIn Rescue, a web-based remote helpdesk platform, to provide support to more than 3,000 real estate offices nationwide.

LogMeIn Rescue enables secure control of a remote computer for rapid incident resolution without pre-installing software. Helpdesk support staff can handle more incidents more quickly -- reducing phone-assisted or on-site support costs while ensuring high service levels.

ShowingTime has capitalized on the expanding role of the Internet in the real estate industry by creating a patent-pending, industry-first, web-based real estate lead capture, calendaring, and notification engine. ShowingTime's IT staff turned to LogMeIn Rescue for "hands on" support of its real estate customers to push updates of the software, troubleshoot and debug problems that would usually be handled over the phone (https://secure.logmeinrescue.com/HelpDesk/Pdfs/rescue_showingtime.pdf).

"In the few short months we have used LogMeIn Rescue, we already see a reduction in our phone time on service calls by 30-50 percent, allowing us to assist more customers in the same amount of time," said Bill Kellogg, VP of customer service for ShowingTime. "We use it on two-thirds of our support calls because it's just plain easier to remote control a computer than walking a user through steps over the phone."

"From the moment LogMeIn Rescue was launched, we knew we had hit a nerve with helpdesk staffs," Michael Simon, CEO of 3am Labs. "No other service matches the reliability, ease of use and ROI that Rescue offers."

About LogMeIn Rescue

Sessions are initiated, either by end users or as directed by support personnel, through a website. A small applet is downloaded to the end user's system that enables temporary remote access. The entire remote support process is permission based, and an end user must explicitly grant permission for support personnel to remotely access his PC.

Once connected, LogMeIn Rescue provides a comprehensive view of system information, including running services and processes, installed applications, and recent system events, so IT staff can easily spot-check system health and status. A robust set of incident resolution tools provide all the resources needed to address end user issues quickly, including Chat, Desktop Viewing, Remote Control, and File Transfer. Session recording capabilities provide audit trails for legislative compliance or training purposes, and History and Notes recordings tie incidents to specific machines, delivering a deeper understanding of past issues that may influence the current support session. An intuitive, tabbed user interface enables support technicians to manage up to ten active support and chat sessions in a single window.

For a full list of features, visit http://www.LogMeInRescue.com

About ShowingTime
http://www.showingtime.com

ShowingTime provides real estate offices and MLS organizations with buyer lead generation, scheduling and call coordination solutions for the "contact to contract" phase of the real estate transaction. The company's solutions enable brokers and agents to schedule showings, track leads, retain/recruit agents, measure marketing ROI and generate showings from their websites. ShowingTime's products are used by 3,000 real estate offices and more than 40 MLSs nationwide to manage more than 500,000 showings every month. To learn more about ShowingTime, please visit its website at http://www.showingtime.com.

About 3am Labs
http://www.3amlabs.com

3am Labs develops and markets LogMeIn, the world's most popular remote access service with more than one million registered users. The LogMeIn family includes LogMeIn, LogMeIn Pro, LogMeIn Rescue, LogMeIn IT Reach and LogMeIn Scout. These, along with the company's RemotelyAnywhere product, provide secure remote access support and administration to mobile professionals, helpdesk and system administrators. 3am Labs is based in Woburn, Mass., with development facilities in Budapest, Hungary.