NetSupport Delivers All New On Demand Live Chat And Remote Support Tool
Following its pre-release in July 2005, NetSupport is proud to announce the official launch of NetSupport 24-7, delivering instant on-demand support for remote users and customers, anywhere in the world using any Internet connection. No software pre-installation required or any complicated upfront licensing plans.

London, UK – 10 October 2005 – Following its pre-release in July 2005, NetSupport is proud to announce the official launch of NetSupport 24-7, delivering instant on-demand support for remote users and customers, anywhere in the world using any Internet connection. No software pre-installation required or any complicated upfront licensing plans.

As more organizations relinquish responsibility for their IT support operation to a third party or select discreet elements of the business to be managed by an external company, the demands for flexible high quality PC remote support tools continue to grow.

In such an environment, clients are supported on a variety of unique networks where it is simply not viable for service providers to both pre-install a client footprint in advance or to bear the upfront license cost of offering remote support where a proportion of that investment may go unused.

With NetSupport 24-7, a client requiring assistance simply connects to a Help Desk operator via a website link and instantly begins a live chat. At this time, the customer is also able to categories their query, ensuring that the most experienced operator in that specific category is assigned to their call. This follows through to language support, whereby NetSupport 24-7 also allows interaction between the operator and customer in a preferred language (29 languages currently supported) utilizing the localized interfaces to suit the multi-lingual skills of your help desk.

During this session, the operator is able to push canned text responses and web pages to further help in problem identification and resolution. If the operator is unable to resolve the query, a dynamic client is launched on the remote PC, which requires no configuration or system changes.

The operator now has full access to a range of powerful management and diagnostic tools, including PC remote screen control, real-time hardware and software inventory, file transfer, screen annotation, full text and audio chat and the ability to remotely launch applications. As soon as the problem is resolved and the user disconnects, the client software is dynamically uninstalled and the customer is presented with an exit survey to allow for the collection of vital customer service feedback and metrics.

At the same time, the help desk operator is provided with a problem log report, detailing a history of the call combined with a summary of action taken.

“NetSupport already provides the market leading PC Remote Control application, NetSupport Manager, therefore as 24-7 utilities this proven technology, we’re more than confident that performance will be second to none. Users can expect the same level of security, intuitive features and ease of use, as they demand from the existing NetSupport range of products.” says Marcus Kingsley, Group Marketing Manager.

“The market is growing exponentially and consequently there are a wide array of similar sounding solutions to choose from. However, NetSupport 24-7 is unique in that it is truly on-demand, not just in name or description, but more importantly in functionality. “On Demand” needs to be instant. No reliance on phone calls or complicated pre-installations. Complete functionality needs to be accessed instantly and with the minimum of effort”.

To register for your free trial and to start benefiting from flexible on-demand remote support instantly, visit www.netsupport247.com

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