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New White Paper Examines Use of Business Management Software to Streamline Software Company Operations
White Paper Examines Issues, Shows Solutions for Software Developers
RENSSELAER, N.Y., Aug. 1 -- A new white paper, entitled "Using Business Management Software to Streamline Software Company Operations" is available from Autotask Corporation to help software developers examine the benefits of employing a new breed of software to automate and streamline the key functions of their business.
"You would think that companies in the business of developing software would be using cutting edge solutions to run their operations, but many software companies continue to rely on spreadsheets, whiteboards and manual or homegrown solutions to run their businesses," said Autotask Corporation CEO Bob Godgart.
"Software companies that are using these ad hoc systems soon reach a point where they cannot manage the number of employees, customers and implementations needed to sustain their operations and maintain growth. They hit the wall," he said.
The white paper identifies key areas where many software company managers are currently "flying blind":
- The sales team can't see what's happening on the service side
- The project managers can't figure out what's done, what's overdue and what's at risk
- Department heads can't tell if the workload will sustain new hires
- Service manager can't effectively prioritize customer support calls
- The finance department struggles to get all the information it needs to bill
- Customer retention starts to suffer
The answer, Godgart said, may be a new category of on-demand software application -- the Software Company Management Solution.
Designed to help managers explore the options, the white paper examines the implementation of a Software Company Management Solution as a means of dealing with the key challenges facing software companies and to help drive their success by:
- Improving the selling process
- Tracking key customer information -- all in one place
- Creating more efficient business processes and workflow for projects
- Building a highly productive workforce
- Managing billable deliverables and customer service work in the same system
- Delivering a real-time status reports and key business measurements
- Developing a services oriented culture focused on customer satisfaction
The new white paper, "Using Business Management Software To Streamline Software Company Operations," is available free upon request at: http://software.autotask.com/request_whitepaper.htm?source=tsn.
About Autotask Corporation
Autotask (http://itservices.autotask.com/request_info.htm?source=tsn) is an innovative, web-based business platform that automates the key functions of any professional services organization. While Autotask is used in a wide range of industries, it has become the #1 business productivity package for IT Service Providers. Autotask helps companies to run their business better by integrating customer data, project information, and service tickets all in a single database that is used for time capture, billing, reporting, and business management.
A recent survey of Autotask customers revealed an average increase of 15% in captured billable time, and an 85% reduction in paperwork and data entry associated with time-tracking and billing.
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