QUALTÉ Secures Over $3 Million in Additional Funding
Investment to Accelerate Sales, Marketing & Partner Development

Los Angeles , CA – November 3, 2004 – Qualté, a leading provider of web-based customer support solutions, today announced the successful completion of more than $3 million of additional funding. The financing, which included both institutional and private investors, was led by PMC Global, a Los Angeles based firm with investments in 40 high-tech companies throughout the world. In conjunction with the financing, Gary Kamins, President of PMC Global, joins Qualté's board of directors.

A pioneer in the field of hosted customer support applications, Qualté allows businesses to automate their online customer support, improve customer satisfaction and reduce support costs with its ezSupport and ezSupport Pro products.

“Our investment in Qualté reflects PMC Global's confidence in the experience of Qualté's management team as well as our belief that the market for online customer support tools—particularly tools designed for small businesses--is poised for tremendous growth,” said Kamins. “I'm looking forward to playing an active role on Qualté's board as we continue expanding the business.”

“Welcoming PMC Global to Qualté's roster of investors gives me great pleasure,” said Dr. Hiri Etessami , Qualté's Founder and Chairman of the Board. “PMC brings a wealth of expertise to the table and will help Qualté build a world-class hosted software company.”

“This funding round further validates the strength of Qualté's business, and heightens our credibility with Partners and Customers.” commented Steve Yeich , Qualté's CEO. “According to AMI-Partners, 95% of small businesses have no automated way to track and support their customers. Our products are just what these businesses need—they are easy to use, affordable, and can be up and running in minutes.”

ABOUT QUALTÉ ® :
Headquartered in Los Angeles , California , Qualté is a leading provider of web-based customer support solutions that allow companies to retain and support their customers. With Qualté's ezSupport and ezSupport Pro products, companies provide faster, more accurate, customer responses, while simultaneously reducing the volume of emails and calls handled by support reps. ezSupport and ezSupport Pro are hosted by Qualté so there is no software to install or maintain. The product is sold on a month-to-month subscription basis, with a free 30-day trial period. More information about Qualté is available at www.qualte.com/Press .

ABOUT PMC GLOBAL:
Headquartered in Los Angeles California, PMC Global is a world-wide conglomerate of over 40 companies that has historically had revenues exceeding $1 Billion annually. PMC is actively involved on the Boards of these companies and has created a portfolio of leading brands in the business to business sector .

Qualté Press Contact :

Jerad Schempp
(P) 310.860.0252
(F) 310.205.3974
press@qualte.com