New White Paper Examines Use of IT Services Management Software to Streamline Service Provider Operations
White Paper Examines the Implementation of IT Services Management Software

Rensselaer, NY - February 18, 2005 - A new white paper, entitled “Using IT Services Management Software to Streamline Service Provider Operations” is available to help IT service providers examine the benefits of employing a new breed of software to automate and streamline the key functions of their business.

“With the complexity of IT driving the growth of outsourced service work and managed services, upgrading internal business systems has become a real necessity,” said Autotask Corporation CEO Bob Godgart.

“The pressure on IT service firms – to do more, know more, and work more efficiently with few mistakes – continues to rise as new hardware and software technology are introduced at an accelerating pace. In the absence of truly integrated internal systems, managers are hamstrung from efficiently maximizing their operations for productivity and profitability. Too much time is spent on solving non-billable problems and playing catch-up to meet deadlines and due dates,” he said.

The white paper identifies four key areas where many IT service firm managers are currently leaving “profit on the table":

1. Data: Does the company have a single information source to run operations?
2. Business Intelligence: Is the right information at finger-tip availability to run the business?
3. Resource Management: Do team members and techs know their assignments and priority?
4. Billing and Invoicing: Are managers able to put their arms around all aspects of the company's billing data?

The solution, he said, may be the new category of on-demand software application – IT Services Management Software.

Designed to assist managers explore the options, the white paper examines the implementation of IT Services Management Software as a means of dealing with the key challenges facing IT service providers and to help drive their success by:

• Improving the selling process
• Tracking key customer information – all in one place
• Creating more efficient business processes and workflow
• Building a highly productive workforce
• Managing billable project and service work in the same system
• Delivering a real-time status reports and key business measurements
• Developing a services oriented culture focused on customer satisfaction

The new white paper, “Using IT Services Management Software to Streamline Service Provider Operations,” is available free upon request at:

http://itservices.autotask.com/request_whitepaper.htm?source=thesoftwarenetwork

About Autotask Corporation
Autotask (www.autotask.com) provides business management and project tracking solutions delivered as a web service on-demand. Founded in March 2001, Autotask now the #1 IT Services Management Solution with thousands of IT Service Professionals using the software across North America.

For product information or a web-based demonstration of Autotask, please contact Jack Miller, VP of Sales, at (518) 720-3500 x223.