The Collaboration Between Cincom and Infogroup is Established to Offer the Market Innovative Solutions to Automate the Production of Documents.
Turin — April 2005 — At the end of 2004 a commercial agreement was signed between Cincom, a world leader in production of software solutions, and Infogroup, the software company of bank group Gruppo Banca CR Firenze, which is specialized in developing IT solutions for financial market.
Infogroup and Cincom are collaborating in the spread, over national territory, of Cincom iD Solutions, the document composition toolset, and intend to carry out their integration in those companies, which want to empower or develop customer communication in order to get customer retention as well.
The first positive result of the partnership has been the installation of Intelligent Document Solutions in the Banca CR Firenze information system. The project is based on the establishment of a platform for document composition, in order to empower Bank's customer communication. The system allows automate the whole process of document production, even those for internal purposes, thanks to the processing of data acquired from subsystems. The result is personalization of marketing messages according to specific profiles attributed to customers. The process also allows optimization of paper correspondence with document grouping in the same mail sending, including management of multi-channel communication (internet, fax, mail and e-mail).
The solution gathers the efficiency and completeness of Cincom iD Solutions with the high level of Infogroup expertise in the field of system integration thanks to its twenty-year experience. The solution is flexible according to the various business requirements and the outcome of its introduction means cost reduction in management of customer correspondence. Besides to the target markets (banks and insurance companies) the solution is crosswise, able to be adapted to any kind of business environment.
"The application of an effective CRM strategy, above all in the banking field," says Luca Renzi, Infogroup Marketing and Commercial Director "makes it clear the importance of integrated solutions, in order to automate the production of all document types addressed to customers."
"With enforcing of new rules which compel banks and insurance companies to introduce more clearness and transparency in customer relations and the obligation for banks of providing adequate details to investors," Renzi goes on, "customer communication is essential. All the more reason, any applications which make customer communications easier and faster are extremely important providing a simple approach between banks and their customers. For this reason, I consider our partnership with Cincom very strategic".
About Infogroup
Infogroup is the software house of the bank group Banca CR Firenze. With its twenty-year long experience, Infogroup develops advanced technology solutions for banks and insurance companies. Its long-standing experience in this kind of market makes Infogroup a solid and expert partner for the realization of highly innovative software applications, for even different markets, such as those of Public Administration, Energy and Services to Businesses. Infogroup, with a labour force of about 370 employees, got a turnover of more than 39 million Euros in 2004.
For more information on Infogroup S.p.A. products and services, call 0039 055 43651, send an e-mail to commerciale@infogroup.it or visit the company's web site at www.infogroup.it
About Cincom
For nearly 40 years, Cincom's software and services have helped thousands of clients worldwide simplify the management of complex business processes. Cincom specializes in the five areas of business where simplification brings the greatest value to managers who want to grow revenue, control costs, minimize risk, and achieve rapid ROI better than their competitors: Data Management Solutions; Marketing, Sales and Customer Service Solutions; Application Development Solutions; Manufacturing Business Solutions; and Outsourcing/Hosting Solutions.
Cincom serves thousands of clients on six continents including BMW, Citibank, Boeing, Northwestern Mutual, Federal Express, Ericsson, Penn State University, Messier-Dowty, Siemens, Rockwell Automation, and Trane. In Italy, clients include I.T. Telecom, AEM, IntesaBci Sistemi e Servizi, and Perfetti Van Melle.
For more information about Cincom's products and services, contact Cincom at 011 5154 711, send an e-mail to cincomitalia@cincom.com, or visit the company's website at www.cincom.com.
Media Contacts:
Luca Renzi
Direttore Marketing e Commerciale
Infogroup S.p.A.
Tel: +39 055 43651
e-mail: l.renzi@infogroup.it
Via delle Panche, 140
50141 Firenze
Italy
www.infogroup.it
Agnés Testor
EMEA Marketing South
Cincom Italia S.r.l.
Tel: 011 5154 711
E-mail: cincomitalia@cincom.com
Cincom Monaco - Monte-Carlo
Tel: +377 93 10 01 20
E-mail: cincommonaco@cincom.com
www.cincom.com
Bruno Rasman
Sede di Milano
Softeco Sismat S.p.A.
Tel: +39 02 7010 0493
E-mail: bruno.rasman@softeco.it
Via Piolti de Bianchi, 20
20129 Milano
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