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Parature Help Desk Software
Help Desk Software - Offering customizable web-based help desk and support software products for customer relationship and service management.

Soffront Employee & IT Helpdesk
Soffront Employee Helpdesk manages employee support tickets from submission to resolution. Reduce IT support costs, increase employee productivity and enhance customer retention with Soffront IT Helpdesk.

CAFM Explorer: Help Desk Software
CAFM Explorer includes functionality for Help Desk , PPM, Asset Management, Property Management, Budgeting and Cost Control, Space Management (linking with AutoCAD 2006) and Room Booking. CAFM Explorer also features a Web/Intranet option and also handheld options.

Aiframe Help Desk Express
Airframe Help Desk Express is a 100% web-hosted, on-demand application for managing your IT and Facilities help desks - and many other functions in those departments. Airframe Help Desk Express is the most powerful help desk application in its price range. It requires zero setup and is quick and easy to learn and use. Take a guided tour or try it live on the web, today.

i-Sight Help Desk Software
i-Sight is web-based, flexible, customizable and affordable software to record, manage and learn from customer calls. Quickly enter new cases and provide your staff with the tools needed to effectively manage their tasks and monitor performance.

NetSupport DNA Help Desk
NetSupport DNA Helpdesk is a fully web-based solution providing easy to use, detailed recording and tracking of user help requests. No consulting, programming, or training is required. Get your help desk up and running in hours, not days. Free trial.

CRMdesk: Web-based Customer Support & Knowledge Management System
Automate online customer support and knowledge base creation through the Internet. It is a highly efficient technology solution for companies looking to dramatically improve quality and reduce costs of Web-based customer support.

ezSupport Pro
ezSupport Pro provides faster customer responses and lowers the volume of emails/calls handled by support reps. ezSupport Pro provides smart-respond email, searchable FAQs, online chat, ticket tracking & more.

Help Desk News - (51 News Listed)

December 5, 2007

Leading Auto-Financing Company Improves Customer Support with i-Sight Call Tracking Software

Customer Expressions announced today that Credit Acceptance has implemented the i-Sight call tracking software and has reduced call resolution time and improved customer satisfaction. The world renowned call tracking software is designed to improve customer service, increase effectiveness of customer relations teams and drastically improve the customer support experience.

December 3, 2007

Parature Launches Industry’s Most Revolutionary On-Demand Customer Support Software

Parature, the global leader in on-demand customer support and help desk software, today announced the launch of Parature Fall ’07, the latest version of its award winning customer support software. Parature Fall ’07 delivers maximum visibility and productivity to customer support professionals, making it easier than ever for them to exceed their customers’ expectations more profitably.

November 13, 2007

Parature Releases Free White Paper on Getting Your Software as a Service

Parature, the global leader in on-demand customer support and help desk software, announced today the release of a free white paper offering customer support professionals insight on the Software-as-a-Service (SaaS) model versus implementing software on-site. The white paper entitled “10 Reasons to Get Your Support Software as a Service” is available online at http://www.parature.com/res_whitepapers.aspx.

October 16, 2007

Software Magazine ranks Parature as one of the World’s Largest Software Companies

Parature, the global leader in on-demand customer support and help desk software, announced today its inclusion on the Software Magazine’s Software 500 ranking of the world’s largest software and service providers, now in its 25th year.

July 2, 2007

i -Sight HC Complaints Database Meets Federal Guidelines while Driving Timely Resolutions at Rush University Medical Center

Customer Expressions announced today that Rush University Medical Center has implemented the i-Sight HC database to help manage patient complaints and to ensure compliance with Federal guidelines.

May 17, 2007

Travel Assistance Company Implements i-Sight Case Management Software and Increases Per Manager Case Load, Reducing Staffing Costs as Company Grows

Customer Expressions announced today that Mega Assistance Travel Services has implemented the i-Sight Case Management Software. The fully customized application has reduced costs by improving the efficiency of each case manager.

February 2, 2007

North Side Foods Expedites Customer Responses and Complaint Resolutions with i-Sight Service and Complaint Software

Customer Expressions announced today that North Side Foods has successfully implemented the i-Sight Service and Complaint Software to improve the handling of customer complaints and feedback.

September 11, 2006

The Weather Channel Interactive Forecasts Customer Trends and Provides Proactive Support With Parature

Parature, provider of award-winning, on demand customer support software, announced today that The Weather Channel Interactive is leveraging Parature's Customer Support Solution across seven departments to gain detailed insight into customers' perceptions and behaviors, and provide high quality, proactive support. "Parature has become a trusted partner, and has consistently delivered on their pledge to help us meet our customer support goals by providing dedicated staff and excellent technology,

July 3, 2006

Parature Selected to Present at MAVA Capital Connection 2006 Venture Capital Showcase

Company Chosen by Mid-Atlantic Venture Association as One of the Hottest Companies in the D.C. Region

May 3, 2006

Stonyfield Farm Selects i-Sight Case Management Software to Improve its Handling of Customer Feedback

Stonyfield Farm, celebrating its 24th year, is the world’s leading organic yogurt manufacturer, and produces all natural and organic yogurt, smoothies, cultured soy, frozen yogurt, ice cream and milk. The company advocates that healthy food can only come from a healthy planet. It was the nation’s first dairy processor to pay farmers not to treat cows with the synthetic bovine growth hormone rBGH. Stonyfield donates 10 percent of its profits to environmental causes; was America’s first manufactur

April 26, 2006

Parature Maintains 96% Self-Service Rate Using Own Customer Service Software

Company Rate Double the Average Business Self-Service Statistics

April 24, 2006

Parature and Five Guys Restaurant Partner for Workplace Morale Initiative

Parature, provider of award-winning, on demand customer support software, announced today that it has partnered with Five Guys restaurant, rated by Zagat's guide and voted #1 Burger by Washingtonian Magazine for six consecutive years, for a new workplace morale initiative for Parature employees. The first Friday of every month is 'Five Guys Friday' in which the Tyson's Corner Center location provides their famous burgers and fries to the employees of Parature at no cost to them.

March 14, 2006

Parature CEO Recognized as Reader Favorite by Fast Company Magazine

Duke Chung Acknowledged as Visionary Innovator in Customer Support Technology

March 6, 2006

Real Estate Software Provider Using Parature to Turn Reactive Customer Support into Proactive Help

Ease-of-Use, Extensive Knowledge Base, Surveying and Reporting All Keys to Success

February 28, 2006

Parature Conducts Nationwide Customer Support ROI Survey

Research to Aid Support Professionals in Gaining Management Support and Improving Inefficiencies

February 6, 2006

Parature Reports 2005 Best Year Ever, Plans Activities to Continue Momentum in 2006

Record Customer Retention Rate, Business and Industry Accolades and Significant Client Additions Set Stage for 2006

February 1, 2006

American Eagle Federal Credit Union Chooses i-Sight to Improve its Ability to Capture and Manage Member Feedback & Complaints

Customer Expressions announced today that American Eagle Federal Credit Union has joined the growing ranks of companies that use i-Sight Service and Complaints Software to improve their handling of customer feedback.

Showing Results 1-20 of 51 Total

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