Cynergy Active Ticket offers many unique features to streamline trouble ticket tracking and resolution for improved customer service.
We believe Cynergy Active Ticket is one of the Best full featured help desk applications on the software market today. It's an ideal solution for companies with more than one technician providing customer support to many users. Active Ticket offers many unique software features to streamline trouble ticket submission and improve customer relationship management.
With a core built entirely on a web platform, our software enables you to administer, assign and enter issues, as well as search and report, with a simple web browser. Your customers (end users) can enter issues themselves, or they can be completed by your help desk support staff. Technicians can be assigned issues by other technicians, or by supervisors. Notes can be entered and saved for help during similar future scenarios. When an issue is completed, it is easily "closed".
Also, the web-based format enables users to access a list of the outstanding issues they've submitted, and track their progress without repeatedly calling your organization. This can save your organization hours of support call charges every day.
