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Solutions Listed
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Eden Communications
Eden IT-PowerPAC WS
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Eden’s IT PowerPAC Websphere Service Management Suite provides the tools you need to efficiently manage the process and flow of all critical IT responsibilities and tasks, increase user satisfaction, capture institutional knowledge, and efficiently solve problems.
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Expinion.net
Help Desk by Expinion.net
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The web based support & knowledge bank solution, for customer service professionals. Representatives can save time, share info, and present a polished image, from their online browsers, $125.
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VersaDev Pty Ltd
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versaSRS has a number of features for customer support, asset management and issue tracking with reporting, knowledgebase, auto escalation and self-service capabilities. versaSRS combines the intuitive 'look and feel' of a desktop application with a simple and easy-to-use web interface. Full demo available.
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ATG
ATG Adaptive Customer Assistance
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ATG Adaptive Customer Assistance lets you help your customers help themselves, by giving them highly personalized answers to their questions and even guiding them toward completing their own transactions - without picking up a telephone. Combining a state-of-the-art answer repository with intuitive, multi-lingual natural language search and navigation capabilities, ATG Adaptive Customer Assistance also includes comprehensive business reporting that helps you better understand your customers' needs and preferences and continually improve your service offering.
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areHelpDesk.com
Active Request Engine
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The Active Request Engine Help Desk is an interactive communication tool designed to link multiple divisions and groups centralizing the request and solution response process model. It establishes overall solutions for ongoing requests long-term while maximizing performance rapidly in today's fast-paced business environment!
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ExDesk
ExDesk - Help Desk Software
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ExDesk offers a web based help desk software and customer service solution for your IT support, service provider, and E-business needs. ExDesk provides full customization, rapid deployment, and affordable ease of use. Visit us for a free 30 day trial
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Helpdesk LLC
Help Desk
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Outsourced web-based customer service solution for your website to manage support requests and to publish self-service knowledge bases on the web, reducing the need for costly and time consuming telephone support. You will also be able to track leads, administer newsletters, satisfaction survey, manage emails and run a support portal on your website.
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LiveTime Software
LiveTime
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LiveTime Support is a J2EE based technical support and help desk application for the enterprise. Features support for all major server platforms and databases, unlimited scalability, real-time reporting and customer portal.
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PRD Software Pty. Ltd.
HelpMaster Pro
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Fully featured, web enabled, scalable windows based help desk software solution including email integration, advanced workflow design, and escalation features.
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ReadyDesk
ReadyDesk
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ReadyDesk is a web based Issue Tracking/Help Desk application that helps companies streamline their support processes and offer their customers a greater level of help. The system includes a more intuitive interface, automatic ticket numbers, automated e-mail alerts and an advanced Administration Console to complete manage and customize the system.
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Axios Systems
assyst
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Axios Systems is the world's leading supplier of Best Practice based out-of-the-box Help Desk and IT Service Management software solutions.
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The Technomax Group
Chattalooga Live Help
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Web-based PHP/MySQL Live Helpdesk with more than 30 powerful features. Suitable for the small business site to the Enterprise. Pricing starts at just $15.95 monthy for an 8 operator system.
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NetHelpDesk
NetHelpDesk
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A fully-featured web-based helpdesk and documentation system, including a network diagramming tool, knowledge base organiser and service status reporting mechanism.
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Gritware
Mouse Tracks Help Desk Software
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Affordable Help Desk & PC Inventory Software by GRITWARE. Fully Functional Help Desk Software with Integrated Email and Web Interface. Automated PC Inventory Software Package allows your company to get a grip on Software Licensing Compliance.
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sitehelpdesk.com
sitehelpdesk
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Helpdesk software solutions designed for any Internal support services, IT service Management or Customer support over the web. Integrates with leading asset management tools
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Global Support Software
IssueTrak Help Desk Software
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IssueTrak’s 100% web-based help desk, support desk, asset management and issue tracking software programs are designed from the ground up to be fast, extremely easy to use, install and provide the solutions you need.
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Vector Networks
PC-Duo Enterprise Helpdesk
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PC-Duo Enterprise is an integrated suite of PC and server management modules that reduce the Total Cost of Ownership. It has six modules: Remote Control, Inventory, Distribution, Metering, Diagnostics and HelpDesk. 39 module combinations are available, giving you the flexibility to purchase your own customized systems management suite. Each module integrates seamlessly to maximize IT staff productivity and reduce end user downtime.
Designed to run out-of-the box, PC-Duo Enterprise offers an enterprise framework that is simple to install and use, without the complexity of other products on the market.
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