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Solutions Listed
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Soffront Software
Soffront Employee and IT Helpdesk
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Soffront Employee Helpdesk manages employee support tickets from submission to resolution. Reduce IT support costs, increase employee productivity and enhance customer retention with Soffront IT Helpdesk.
Create tickets and assign them to IT helpdesk agents automatically. Configure the workflow to match your IT support process. Dynamically generate action buttons that guide helpdesk agents through the defined process. Know where every ticket stands in the resolution process and ensure no ticket slips through the cracks. With the integrated Soffront Asset Management, the relevant system/ environment information appears automatically, when the employee submits an issue. Generate work orders on the issues raised. Send an electronic survey to measure employee satisfaction, when a ticket is closed. Run reports to measure agent productivity.
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FREE 30-day Trial
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Datasheets
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FMx Ltd
CAFM Explorer
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CAFM Explorer is a leading Facilities Management Software solution which has functionality in one product. CAFM Explorer is currently used by thousands of customers worldwide to manage their facilities productively and cost effectively. CAFM Explorer includes functionality for Help Desk , PPM, Asset Management, Property Management, Budgeting and Cost Control, Space Management (linking with AutoCAD 2006) and Room Booking. CAFM Explorer also features a Web/Intranet option and also handheld options.
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Request a Demo
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Airframe Business Software
Airframe Help Desk Express: 100% Web-based IT Help Desk Software
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Airframe Help Desk Express is a 100% web-hosted, on-demand application for managing your IT and Facilities help desks - and many other functions in those departments. It's guaranteed to help your company record, respond to and resolve issues; track assets and documentation; manage warranties, maintenance and service contracts; and schedule mass moves and upgrades. Self-service for your company's employees is also available, giving them 24x7 access to a knowledgebase of troubleshooting information, and your library of authorization forms and other published documents. Airframe Help Desk Express is the most powerful help desk application in its price range. It requires zero setup and is quick and easy to learn and use. With minutes of effort, you can configure it to suit your users' preferences and your company's processes and workflow. And you can add or remove users at any time, with no subscription term commitment. Take a guided tour or try it live on the web, today.
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Take a Tour
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Attend a Webinar
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About Us
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Customer Expressions
i-Sight Help Desk Software
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i-Sight trouble ticket software enables you to quickly and accurately respond to customer requests submitted through any channel. i-Sight is integrated software for complaint handling, help-desks, service requests fulfillment, work order tracking, compliance monitoring and other business processes that require case management. Easily record new cases, share information across the enterprise and use workflow functions to ensure that no cases fall through the cracks. Maintain complete case histories and monitor your performance using metrics such as average time to close cases, case volumes by location or individuals, root cause analysis, and more.
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News
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Free Demo
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Resources
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NetSupport
NetSupport DNA Help Desk
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NetSupport DNA Helpdesk is a fully web-based solution providing detailed recording and tracking of user help requests. Because NetSupport Helpdesk is web-based, help desk professionals have access to issues from any browser, anywhere, any time. And since it's on the Web, deployment costs are minimized - there is nothing to install on client machines. NetSupport DNA Helpdesk features include automatic assignment of tickets to operators based on pre-defined customer rules based on either problem type or user type. Also it includes a structured notes history for a ticket with source identifiers for each additional entry within the ticket. NetSupport DNA Helpdesk offers streamlined creation of a solutions database to aid future help requests, ticket logging with customizable categories for easy input, and real-time corporate status reports such as total calls, status, and average resolution time, history by user for all previous requests. Optional hardware/software inventory and remote control is available through NetSupport DNA asset management software.
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Download
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SkyeyTech
CRMdesk: Web-Based Help Desk Software
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CRMdesk is a highly efficient cutting edge technology solution that will dramatically improve quality and reduce costs of Internet-based customer support. It combines powerful features with an elegant user interface, allowing seamless integration with customer's website. CRMdesk consists from two Web-based applications: Customer Desk and Support Desk. Email interface - an alternative to the main web-based interface - converts CRMdesk to a powerful support email tracking processor. CRMdesk may be integrated with BUGtrack - a professional web-based issue-tracking and project management system.
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Free Trial
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Demo
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Learn More
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HostedSupport.com
ezSupport Pro - Hosted Customer Support Solutions
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ezSupport Pro is a complete hosted solution for web customer support, including smart-respond email, searchable FAQs, online chat, ticket tracking, and more. ezSupport Pro provides faster customer responses and lowers the volume of emails/calls handled by support reps. ezSupport Pro is an easy to use hosted solution--there is no software to install, and it can be set up in minutes. ezSupport Pro is available as a monthly subscription for $79 per support rep seat, with no long term commitment required. A Free 30-Day Trial is available.
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Free 30 Day Trial
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Solutional
Radical Business Suite
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Working with Microsoft SQL Server, RADICAL provides the organisation with Business Intelligence functionality that has the ability to adopt and be moulded to the organisation¿s unique business processes.
From a simple Help Desk through to sophisticated Workflow Systems, RADICAL can be tailored by the user to adhere to their key processes.
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Consultants Help Desk
Consultants Help Desk
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A complete help desk solution designed specifically for computer consultants. Includes knowledge base, request tracking, contact list with history, inventory, sales, billing. Everything you and your customers need.
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Remedy
Remedy - Enterprise Help Desk Software Solutions
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Provider of IT Service Management, Customer Service and Support, and Crisis Management Solutions. Manage your Help Desk, Asset Management, Change Management, Service Level Agreements, Quality Management, Web Self-Service and Crisis Response.
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TrackStudio, Ltd
TrackStudio Enterprise - Issue, Bug & Defect Tracking System
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TrackStudio is a hierarchical issue tracking, bug tracking, and defect tracking system, created specifically for software development companies.Support for hierarchical structures, project-specific customization and issue-level security allows users to customize nearly every aspects of the system with a few clicks of the mouse. Automatic and highly customizable email notification ensures that all team members are tied into the issue and change tracking process.
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PCAONLINE.com
PCA Online - Help Desk Software & CRM
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PropWeb™ is the complete fully integrated Web based Helpdesk system of choice. This state-of-the-art system employs a case tracking methodology that makes call logging/call tracking and resolution lookup the best there is in the industry. The system was specifically designed for ease of use, speed and accuracy. PropWeb™’s online 24/7 Customer Self-Service web interface allows for flexible workflow and global access.
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