A Partner You Can Count On
When you invest in an EAM/CMMS system, you're in it for the long haul. A solution provider's customer service, response to customer input, and commitment to keeping the solution current with market technology are all crucial to you achieving real return on investment, now and well into the future.
At SPL, we are committed to a long-term, collaborative partnership with our customers. Many of our client companies have been with us since the product's inception in the 1980s and have experienced firsthand SPL's commitment to a proven product development philosophy that supports a migration path regardless of technology trends. SPL proudly refers to this balanced approach as "intelligent evolution," ensuring that customers can easily and quickly upgrade product releases to take advantage of new functionality.
What factors elicit such loyalty and set SPL Enterprise Asset & Work Management apart from competing EAM/CMMS software solutions?
A Partnership You Can Count On
At SPL, customer success is our number one focus, from implementation through year five, ten and beyond. Knowledgeable, responsive and genuinely committed to a cooperative, flexible project environment, SPL employees take pride in meeting the unique enterprise needs of each client. Our unparalleled implementation record and dedication to ongoing customer success manages risk while optimizing your operation.
Ongoing Commitment to Customer Needs
From initial conception of SPL EAM through every subsequent enhancement and new release, our goal is to design and deliver an easy-to-use, configurable solution providing outstanding control and flexibility for the customer at all levels within the enterprise.
Direct Exchange of Ideas
We invite customers to take an active role in facilitating the ongoing evolution of SPL EAM. By working on-site with clients, brainstorming together at SPL user events, and paying close attention to feedback received through our Customer Support group, we stay in tune with how clients actually use our product, what pleases them, and their desired enhancements (often driven by expanded use of SPL EAM within new departments and ever-changing regulatory compliance requirements).
Commitment to State-of-the-Market Standards
SPL's commitment to reality-based adoption of new technologies means that we are always developing state-of-the-market solutions — exploring the newest technologies and platforms and choosing only those that are field-proven to deliver superb performance with minimal risk. Emphasizing configurability over customization, SPL EAM delivers flexibility without unnecessary complexity, so product upgrades are quick and easy.
