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 Related Customer Service & Support Solutions Categories »

Call Center Management (11)

Case Management (12)

Customer Service (36)

Healthcare Case Management (2)

Help Authoring Software (2)

Help Desk (71)

Issue Tracking Software (14)

Legal Case Management Software (5)

Live Chat Software (4)

Service Management (1)

Speech Recognition Software (2)

Trouble Tickets (4)

  Featured Customer Service & Support Solutions
NetSupport
NetSupport DNA Enterprise Asset Management
Managing your company's IT assets means more than just selection and maintenance. Reporting, inventory, deployment and forecasting are also part of the job. Learn about an easy, full-featured IT asset management solution that provides you with the tools you need. NetSupport DNA is a powerful enterprise management suite offering full inventory, software distribution, application & Internet metering, reporting, web-based help desk and remote control. As an out-of-the-box solution for IT managers, NetSupport DNA eliminates hidden implementation and training costs. Free 30 day trial.
Additional links: Download
Soffront Software
Soffront Knowledge Management
Soffront Knowledge Management is a fully web-based self-help management system for all of your organizational information and collective knowledge. The system can provide self-help to your customers, partners and employees, plus serves as a platform for employees and partners to build and share information. With Soffront Knowledge Management you can leverage group intelligence for sales and customer support applications. Help customers select the right product or find a solution twenty-four hours a day. Your sales staff can learn more about products and share competitive intelligence even from remote locations. Your customer support representatives can find solutions fast and share new insights with colleagues.
Additional links: FREE 30-day Trial | Datasheets
Telax
Telax Hosted Call Center
Telax offers advanced call distribution (ACD), interactive voice response (IVR), call recording, advanced reporting and more. No investment in hardware, software or maintenance is required. Telax, a trusted call center partner since 1999, provides the systems and support so you can focus on your business.

Telax Hosted Call Center enables remote agents, disaster recovery, CRM integration and more. Perfect for small, medium and informal call centers.
Additional links: Live Demo

 Related Customer Service & Support News »
 
Monday, July 02, 2007

NetSuite Files Registration Statement for Initial Public Offering of Common Stock

NetSuite Inc., a vendor of on-demand, integrated business management application suites that provide ERP (Enterprise Resource Planning), CRM (Customer Relationship Management) and e-commerce ....
 
Monday, October 09, 2006

Excel Energy Technologies Implements Soffront CRM to Improve Customer Service

Soffront® Software Inc., www.soffront.com, a leading provider of CRM software, today announced that Excel Energy Technologies, Ltd. has implemented Soffront CRM as a hosted application to improve ....
 
Tuesday, January 10, 2006

Avocent Corporation Automates Help Desk Using Soffront CRM

Automatic Ticket Routing and Priority Notification Saves Time, Money, and Improves Customer ....
 
Monday, October 17, 2005

Soffront Adds Seminar and Events Module to its CRM (Customer Relationship Management) Suite

Soffront® Software Inc. www.soffront.com, a leading provider of enterprise and hosted CRM Software in the mid-market, today announced that it now offers a Seminar and Event Management module. This ....
 
Monday, October 17, 2005

Pegasystems Introduces New Frameworks for Human Resources, Technical Support and Procurement; Number of SmartBPM Frameworks Now Totals More Than 25

Pegasystems Inc. (Nasdaq: PEGA), the leading provider of smart business process management (BPM) software, today announced the release of several new solution frameworks for Human Resources, Support ....
 
Thursday, August 04, 2005

America's Largest Watch Retailer Chooses i-Sight Customer Service Software to Improve Customer Communications

Customer Expressions announced today that Tourneau, America's largest watch retailer, has selected i-Sight Customer Service Software as part of a strategy to dramatically improve service for ....


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