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NetSuite CRM+: Award-Winning CRM and Customer Service Software
NetSuite CRM+ is the market's first and only CRM application that focuses on improving online customer support and service, attracting new customers and keeping existing ones, and lowering your customer care costs—all of which result in better top and bottom lines. Sign up today for a Free Trial

i-Sight Customer Service Software
i-Sight is web-based, flexible, customizable and affordable software to record, manage and learn from customer service calls. Quickly enter new cases and provide your staff with the tools needed to effectively manage their tasks and monitor performance.

RemotelyAnywhere
Remote control and admin tools to quickly solve PC/server issues. Free 30 day trial.

CRMdesk: Web-based Customer Support & Knowledge Management System
Automate online customer support and knowledge base creation through the Internet. It is a highly efficient technology solution for companies looking to dramatically improve quality and reduce costs of Web-based customer support.

ezSupport Pro
ezSupport Pro provides faster customer responses and lowers the volume of emails/calls handled by support reps. ezSupport Pro provides smart-respond email, searchable FAQs, online chat, ticket tracking & more.

Customer Service News - (33 News Listed)

October 19, 2009

NETSUITE CLOUD COMPUTING PLATFORM HELPS SAVE FRESH PRODUCE GROUP APPROXIMATELY $1 MILLION PER YEAR

NetSuite Enables On-Time Delivery of Quality Produce Across FPG's Global Enterprise; Net Profit Margin Increases 100 %

July 22, 2008

NETSUITE ISV PARTNERS LEVERAGE NETSUITE SAAS DEVELOPER PLATFORM TO ADDRESS ADVANCED MARKETING AUTOMATION AND CUSTOMER SERVICE NEEDS OF MID-MARKET COMPANIES

Suite Using NS-BOS to Provide Live Chat and Marketing Automation

December 5, 2007

Leading Auto-Financing Company Improves Customer Support with i-Sight Call Tracking Software

Customer Expressions announced today that Credit Acceptance has implemented the i-Sight call tracking software and has reduced call resolution time and improved customer satisfaction. The world renowned call tracking software is designed to improve customer service, increase effectiveness of customer relations teams and drastically improve the customer support experience.

July 2, 2007

NetSuite Files Registration Statement for Initial Public Offering of Common Stock

NetSuite Inc., a vendor of on-demand, integrated business management application suites that provide ERP (Enterprise Resource Planning), CRM (Customer Relationship Management) and e-commerce functionality for small and medium-sized businesses and divisions of large businesses, today announced that it has filed a registration statement on Form S-1 with the U.S. Securities and Exchange Commission relating to the proposed initial public offering of its common stock.

July 2, 2007

i -Sight HC Complaints Database Meets Federal Guidelines while Driving Timely Resolutions at Rush University Medical Center

Customer Expressions announced today that Rush University Medical Center has implemented the i-Sight HC database to help manage patient complaints and to ensure compliance with Federal guidelines.

May 17, 2007

Travel Assistance Company Implements i-Sight Case Management Software and Increases Per Manager Case Load, Reducing Staffing Costs as Company Grows

Customer Expressions announced today that Mega Assistance Travel Services has implemented the i-Sight Case Management Software. The fully customized application has reduced costs by improving the efficiency of each case manager.

February 2, 2007

North Side Foods Expedites Customer Responses and Complaint Resolutions with i-Sight Service and Complaint Software

Customer Expressions announced today that North Side Foods has successfully implemented the i-Sight Service and Complaint Software to improve the handling of customer complaints and feedback.

November 6, 2006

Durand Glass Manufacturing Proactively Pursues Corrective Action Best Practices with i-Sight Quality & Complaint Management Software

Customer Expressions announced today that Durand Glass Manufacturing has successfully implement the i-Sight Quality and Complaint Management Software to improve the handling of customer complaints, internal corrective actions, supplier corrective actions and health and safety incidents.

October 9, 2006

Excel Energy Technologies Implements Soffront CRM to Improve Customer Service

Soffront® Software Inc., www.soffront.com, a leading provider of CRM software, today announced that Excel Energy Technologies, Ltd. has implemented Soffront CRM as a hosted application to improve customer service and better track customer information. Excel provides a fully integrated enterprise system to manage and monitor key equipment such as HVAC, refrigeration, and lighting at hundreds of sites for national chain businesses.

May 3, 2006

Stonyfield Farm Selects i-Sight Case Management Software to Improve its Handling of Customer Feedback

Stonyfield Farm, celebrating its 24th year, is the world’s leading organic yogurt manufacturer, and produces all natural and organic yogurt, smoothies, cultured soy, frozen yogurt, ice cream and milk. The company advocates that healthy food can only come from a healthy planet. It was the nation’s first dairy processor to pay farmers not to treat cows with the synthetic bovine growth hormone rBGH. Stonyfield donates 10 percent of its profits to environmental causes; was America’s first manufactur

February 1, 2006

American Eagle Federal Credit Union Chooses i-Sight to Improve its Ability to Capture and Manage Member Feedback & Complaints

Customer Expressions announced today that American Eagle Federal Credit Union has joined the growing ranks of companies that use i-Sight Service and Complaints Software to improve their handling of customer feedback.

January 10, 2006

Avocent Corporation Automates Help Desk Using Soffront CRM

Automatic Ticket Routing and Priority Notification Saves Time, Money, and Improves Customer Satisfaction

November 14, 2005

All Aboard: i-Sight Complaint Handling Software Makes Life Easier for the Triangle Transit Authority

A popular public transit system that carries more than 60,000 passengers a month can expect to receive some complaints from unhappy customers. What matters most, says Brian Fahey, Customer Service Supervisor at Triangle Transit Authority in Research Triangle Park, NC, is what you do with that feedback.

November 10, 2005

PC Magazine Awards LogMeIn IT Reach Prestigious Editors' Choice

3am Labs Receives Accolades for Remote Administration Tool

November 7, 2005

How i-Sight Case Management Software Helps DataPath to Improve Support for its Combat-Ready Satellite Earth Stations

Datapath Inc. has selected the i-Sight Case Management Software by Customer Expressions.

November 4, 2005

Up, Up and Away: Canada’s Busiest Airport Selects i-Sight Complaint Handling Software to Ensure High Levels of Customer Service

Customer Expressions, the leader in web-based case management solutions, announced today that the Greater Toronto Airports Authority (GTAA) has selected i-Sight Complaint Handling Software as part of its commitment to provide travelers with the highest possible level of service and convenience.Taking advantage of i-Sight’s class-leading case management technology and friendly user interface, the GTAA plans to roll out a new web-based customer feedback portal later this year that will enable it t

October 17, 2005

Soffront Adds Seminar and Events Module to its CRM (Customer Relationship Management) Suite

Soffront® Software Inc. www.soffront.com, a leading provider of enterprise and hosted CRM Software in the mid-market, today announced that it now offers a Seminar and Event Management module. This new module improves a company's ability to plan, execute, and measure the effectiveness of seminars and events.

Showing Results 1-20 of 33 Total

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