|
|
|
|
| Customer Service
-
17
Solutions Listed
|
|
|
NetSuite
NetSuite CRM+: Award-Winning CRM and Customer Service Software
|
|
NetSuite CRM+ is the market's first and only CRM application that focuses on improving online customer support and service, attracting new customers and keeping existing ones, and lowering your customer care costs—all of which result in better top and bottom lines. NetSuite's CRM+ is a complete, front-office solution that integrates all of your customer-focused activities—from contact to contract to cash. With NetSuite CRM+, you have a powerful, easy-to-use solution to manage your sales processes, customer service, marketing activities and partner programs. As a result, your departments can work collaboratively to serve customers better, increase customer satisfaction, and boost retention rates and repeat business.
|
| Additional links:
FREE TRIAL
|
Online Demo
|
NetSuite CRM+ Feature List
|
Customer Success Stories
|
Awards
|
|
 |
|
Customer Expressions
i-Sight Customer Service Software
|
|
|
i-Sight customer service software enables you to quickly and accurately respond to customer requests submitted through any channel. i-Sight is integrated customer service software for complaint handling, help-desks, service requests fulfillment, work order tracking, compliance monitoring and other business processes that require case management. Easily record new cases, share information across the enterprise and use workflow functions to ensure that no cases fall through the cracks. Maintain complete case histories and monitor your performance using metrics such as average time to close cases, case volumes by location or individuals, root cause analysis, and more.
|
| Additional links:
News
|
Product
|
Free Demo
|
Resources
|
|
|
|
3am Labs
RemotelyAnywhere 5.30.427 - Remote Access Solutions
|
|
|
RemotelyAnywhere is the tool for remote access and proactive system administration. Be the first to know about workstation issues ranging from attempted security breaches to unstable software installations. Rather than waiting for downtime, use RemotelyAnywhere to monitor your systems, get alerts and resolve issues remotely using the comprehensive remote-support toolkit; all without interrupting the user session. Easy to deploy via SSH or Telnet with the free RA Network Console. Or else access via browser or PDA. Free 30 day trial.
|
|
|
|
ForeSoft
CRMdesk: Web-Based Help Desk Software
|
|
CRMdesk is a highly efficient cutting edge technology solution that will dramatically improve quality and reduce costs of Internet-based customer support. It combines powerful features with an elegant user interface, allowing seamless integration with customer's website. CRMdesk consists from two Web-based applications: Customer Desk and Support Desk. Email interface - an alternative to the main web-based interface - converts CRMdesk to a powerful support email tracking processor. CRMdesk may be integrated with BUGtrack - a professional web-based issue-tracking and project management system.
|
| Additional links:
Free Trial
|
Demo
|
Learn More
|
|
|
Software for Service
Service Master
|
|
|
Service Management Software provides a completely integrated approach to your handling of Customer Service, Service Dispatching, Billing, and report requirements.
|
|
|
HostedSupport.com
ezSupport Pro - Hosted Customer Support Solutions
|
|
|
ezSupport Pro is a complete hosted solution for web customer support, including smart-respond email, searchable FAQs, online chat, ticket tracking, and more. ezSupport Pro provides faster customer responses and lowers the volume of emails/calls handled by support reps. ezSupport Pro is an easy to use hosted solution--there is no software to install, and it can be set up in minutes. ezSupport Pro is available as a monthly subscription for $79 per support rep seat, with no long term commitment required. A Free 30-Day Trial is available.
|
| Additional links:
Free 30 Day Trial
|
|
|
|
Vuechat
Vuechat Enterprise Server (5-user)
|
|
|
VueChat Enterprise is a solution for Internet/WWW based Customer Service with live video, VoIP and CRM functions. It allows customers and website visitors to directly contact company representatives or government employees through a web browser. Customers and website visitors can reach representatives through Instant Messages, Live Video/Audio or text chat, E-Mail and by placing telephone calls over the Internet. A few of the VueChat competitors are LivePerson, LiveHelper and other CRM/Help Desk systems. The price for VueChat Enterprise is very competitive and outstanding among other CRM/Help Desk systems offered as low as $19 per user per month. VueChat Enterprise Server is available in 5-, 10-, or 15-User versions.
|
| Additional links:
Free Trial Download
|
|
|
|
Solutional
Radical Business Suite
|
|
|
Working with Microsoft SQL Server, RADICAL provides the organisation with Business Intelligence functionality that has the ability to adopt and be moulded to the organisation¿s unique business processes.
From a simple Help Desk through to sophisticated Workflow Systems, RADICAL can be tailored by the user to adhere to their key processes.
|
|
|
Aestiva
Aestiva LiveHelp
|
|
|
Aestiva LiveHelp is 100% web-based live customer chat solution to provide sales, help, support and communications on your website. There's no software on each PC. No software on CSR equipment. Easy-to-install and use, and no monthly fees.
|
|
|
E-Customer Services
Support Center 1.0
|
|
|
Customer service solutions for small to medium sized businesses, offering FAQs, help pages, query bot, search engine, advertisements, news ticker, discussion forums, and service requests.
|
|
|
BraveStorm LLC
Boldchat
|
|
|
Boldchat is a free live chat service for web sites interested in providing live help and live support to visitors for sales and customer service chats.
|
|
|
Lynk Software
Everest
|
|
|
Improve customer relations through a proactive and responsive customer service and quality initiative. Built-in configuration options enable Everest to meet your exact requirements for management of customer complaints, internal concerns and corrective actions. Deploy across a LAN, WAN or the Internet with a Windows® client or a web-based, zero footprint client.
|
|
|
Epiphany
E.piphany Service
|
|
|
E.piphany Service is a comprehensive suite of Web-based, multi-channel customer service applications that enable more valuable customer interactions and improve organizational effectiveness.
|
|
|
ATG
ATG Knowledge Center
|
|
|
As the leading solution for call center assisted customer service, ATG KnowledgeCenter (formerly Primus KnowledgeCenter), represents the next generation of e-service – combining the industry's leading knowledge management technology into a single, award-winning solution platform that drives new revenue, solidifies customer loyalty, and bolsters profit margins.
|
|
|
ATG
ATG Communication Center
|
|
|
Customers want to communicate with an organization, and they want to do it in a way that fits their own needs. ATG Communication Center (formerly Primus Communication Center) is a complete solution for electronic communications response. It provides response capabilities for e-mail, Web form, chat, mobile text messaging (SMS and MMS), and fax. The solution is designed from the ground up to enable both inbound and outbound electronic communications with customers.
|
|
|
ATG
ATG Search
|
|
|
ATG Search (formerly Primus Enterprise Search) is the industry's leading natural language processing search engine that lets users zero in on the exact information they need – regardless of format, location or language. In side-by-side testing with other leading search engines, ATG Search delivered the "best available answer" over 90 percent of the time, compared with 50 percent for the closest competitor.
|
|
|
|
|
|
