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 Related Customer Service & Support Solutions Categories »

Call Center Management (11)

Case Management (12)

Customer Service (34)

Healthcare Case Management (2)

Help Authoring Software (2)

Help Desk (69)

Issue Tracking Software (12)

Legal Case Management Software (5)

Live Chat Software (4)

Service Management (1)

Speech Recognition Software (2)

Trouble Tickets (4)

  Featured Customer Service & Support Solutions
Airframe Business Software
Airframe HR Express: Quick & Easy HR Success
Airframe HR Express is a 100% web-hosted, on-demand application for managing your Human Resources department. It's guaranteed to help your company manage your personnel records, streamline your recruiting activities, enhance employee performance, and track and respond to issues. Self-service access for your company's employees is also available, giving them 24x7 access to your policies, procedures, benefit information, and other employment-related topics. Airframe HR Express is the most powerful HR application in its price range. It requires zero setup and is quick and easy to learn and use. With minutes of effort, you can configure it to suit your users' preferences and your company's processes and workflow. And you can add or remove users at any time, with no subscription term commitment. Take a guided tour or try it live on the web, today.
Additional links: Take a Tour | Try it Live | About Us
Customer Expressions
i-Sight Case Management Software
i-Sight enables you to quickly and accurately respond to customer requests submitted through any channel. i-Sight is integrated case management software for complaint handling, call tracking, corrective and preventive action management (CAPA Management), work order tracking, compliance monitoring and other business processes that require case management. Easily record new cases, share information across the enterprise and use workflow functions to ensure that no cases fall through the cracks. Maintain complete case histories and monitor your performance using metrics such as average time to close cases, case volumes by location or individuals, root cause analysis, and more.
Additional links: News | Product | Free Demo | Resources
High 5 Software
Equipment & Service Management Software Systems
SME (Service Management Enterprise) is a robust service management software solution that integrates a host of different functions including: Sales & Proposal Tracking, Customer Relationship Management (CRM), Install, Service, & Work Order Management, Customer Equipment & Maintenance Contract Records, Project Management, Serialized / Bar-coded Inventory Tracking, Multiple Warehouse Tracking, Scheduling & Dispatch, Help Desk, Document Management, Data Analysis, Progress / Recurring Invoicing, & more. Synchronize with QuickBooks and Outlook as well as web access for customers, technicians, & vendors. High 5 Software's service industry best practices will increase productivity & streamline your work order system. High 5 Software has been offering superior software solutions for companies who install, service, and maintain equipment for nearly 20 years. US & Canada. Free Demo!
Additional links: Request a Free Demo | View Product Details

 Related Customer Service & Support News »
 
Tuesday, July 22, 2008

NETSUITE ISV PARTNERS LEVERAGE NETSUITE SAAS DEVELOPER PLATFORM TO ADDRESS ADVANCED MARKETING AUTOMATION AND CUSTOMER SERVICE NEEDS OF MID-MARKET COMPANIES

Suite Using NS-BOS to Provide Live Chat and Marketing ....
 
Monday, July 02, 2007

NetSuite Files Registration Statement for Initial Public Offering of Common Stock

NetSuite Inc., a vendor of on-demand, integrated business management application suites that provide ERP (Enterprise Resource Planning), CRM (Customer Relationship Management) and e-commerce ....
 
Monday, October 09, 2006

Excel Energy Technologies Implements Soffront CRM to Improve Customer Service

Soffront® Software Inc., www.soffront.com, a leading provider of CRM software, today announced that Excel Energy Technologies, Ltd. has implemented Soffront CRM as a hosted application to improve ....
 
Tuesday, January 10, 2006

Avocent Corporation Automates Help Desk Using Soffront CRM

Automatic Ticket Routing and Priority Notification Saves Time, Money, and Improves Customer ....
 
Monday, October 17, 2005

Soffront Adds Seminar and Events Module to its CRM (Customer Relationship Management) Suite

Soffront® Software Inc. www.soffront.com, a leading provider of enterprise and hosted CRM Software in the mid-market, today announced that it now offers a Seminar and Event Management module. This ....
 
Monday, October 17, 2005

Pegasystems Introduces New Frameworks for Human Resources, Technical Support and Procurement; Number of SmartBPM Frameworks Now Totals More Than 25

Pegasystems Inc. (Nasdaq: PEGA), the leading provider of smart business process management (BPM) software, today announced the release of several new solution frameworks for Human Resources, Support ....


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