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Aiframe Help Desk Express
Airframe Help Desk Express is a 100% web-hosted, on-demand application for managing your IT and Facilities help desks - and many other functions in those departments. Airframe Help Desk Express is the most powerful help desk application in its price range. It requires zero setup and is quick and easy to learn and use. Take a guided tour or try it live on the web, today.

i-Sight Case Management Software
i-Sight is web-based, flexible, customizable and affordable software to manage cases of any kind. Quickly enter new cases and provide your staff with the tools needed to effectively manage their tasks and monitor performance

Parature Customer Support Software
Customer Support Software - Offering customizable web-based support software products for customer relationship and service management

Case Management News - (34 News Listed)

December 5, 2007

Leading Auto-Financing Company Improves Customer Support with i-Sight Call Tracking Software

Customer Expressions announced today that Credit Acceptance has implemented the i-Sight call tracking software and has reduced call resolution time and improved customer satisfaction. The world renowned call tracking software is designed to improve customer service, increase effectiveness of customer relations teams and drastically improve the customer support experience.

December 3, 2007

Parature Launches Industry’s Most Revolutionary On-Demand Customer Support Software

Parature, the global leader in on-demand customer support and help desk software, today announced the launch of Parature Fall ’07, the latest version of its award winning customer support software. Parature Fall ’07 delivers maximum visibility and productivity to customer support professionals, making it easier than ever for them to exceed their customers’ expectations more profitably.

October 16, 2007

Software Magazine ranks Parature as one of the World’s Largest Software Companies

Parature, the global leader in on-demand customer support and help desk software, announced today its inclusion on the Software Magazine’s Software 500 ranking of the world’s largest software and service providers, now in its 25th year.

July 2, 2007

i -Sight HC Complaints Database Meets Federal Guidelines while Driving Timely Resolutions at Rush University Medical Center

Customer Expressions announced today that Rush University Medical Center has implemented the i-Sight HC database to help manage patient complaints and to ensure compliance with Federal guidelines.

May 17, 2007

Travel Assistance Company Implements i-Sight Case Management Software and Increases Per Manager Case Load, Reducing Staffing Costs as Company Grows

Customer Expressions announced today that Mega Assistance Travel Services has implemented the i-Sight Case Management Software. The fully customized application has reduced costs by improving the efficiency of each case manager.

November 6, 2006

Durand Glass Manufacturing Proactively Pursues Corrective Action Best Practices with i-Sight Quality & Complaint Management Software

Customer Expressions announced today that Durand Glass Manufacturing has successfully implement the i-Sight Quality and Complaint Management Software to improve the handling of customer complaints, internal corrective actions, supplier corrective actions and health and safety incidents.

July 3, 2006

Parature Secures $13.5 Million in Venture Capital

Parature, provider of award-winning, on demand customer support software, announced today that the company has successfully completed a Series A financing for $13.5 million. This oversubscribed round includes Vienna, Va.-based Valhalla Partners, and Menlo Park, Calif.-based Sierra Ventures, both private venture capital firms with strong track records of success in the information technology industry. With this event, Gene Riechers, General Partner and Co-founder, Valhalla Partners, and Vispi Dav

June 26, 2006

ParaFest '06 to Feature Yankee Group Analyst and Help Desk Guru

Parature Third Annual User Conference to Be Held November 5-7, 2006 in Washington, DC

May 16, 2006

Parature Selected to Present at MAVA Capital Connection 2006 Venture Capital Showcase

Company Chosen by Mid-Atlantic Venture Association as One of the Hottest Companies in the D.C. Region

May 3, 2006

Stonyfield Farm Selects i-Sight Case Management Software to Improve its Handling of Customer Feedback

Stonyfield Farm, celebrating its 24th year, is the world’s leading organic yogurt manufacturer, and produces all natural and organic yogurt, smoothies, cultured soy, frozen yogurt, ice cream and milk. The company advocates that healthy food can only come from a healthy planet. It was the nation’s first dairy processor to pay farmers not to treat cows with the synthetic bovine growth hormone rBGH. Stonyfield donates 10 percent of its profits to environmental causes; was America’s first manufactur

April 24, 2006

Parature and Five Guys Restaurant Partner for Workplace Morale Initiative

Parature, provider of award-winning, on demand customer support software, announced today that it has partnered with Five Guys restaurant, rated by Zagat's guide and voted #1 Burger by Washingtonian Magazine for six consecutive years, for a new workplace morale initiative for Parature employees. The first Friday of every month is 'Five Guys Friday' in which the Tyson's Corner Center location provides their famous burgers and fries to the employees of Parature at no cost to them.

April 13, 2006

Customer Expressions Launches i-Sight HC Patient Complaint Management Software for Hospitals

Customer Expressions, the leader in case management solutions, announced today at the Society for Health Care Consumer Advocacy conference, the launch of its new i-Sight HC patient complaint management software for hospitals.

March 14, 2006

Parature CEO Recognized as Reader Favorite by Fast Company Magazine

Duke Chung Acknowledged as Visionary Innovator in Customer Support Technology

March 6, 2006

Real Estate Software Provider Using Parature to Turn Reactive Customer Support into Proactive Help

Ease-of-Use, Extensive Knowledge Base, Surveying and Reporting All Keys to Success

February 6, 2006

Parature Reports 2005 Best Year Ever, Plans Activities to Continue Momentum in 2006

Record Customer Retention Rate, Business and Industry Accolades and Significant Client Additions Set Stage for 2006

February 1, 2006

American Eagle Federal Credit Union Chooses i-Sight to Improve its Ability to Capture and Manage Member Feedback & Complaints

Customer Expressions announced today that American Eagle Federal Credit Union has joined the growing ranks of companies that use i-Sight Service and Complaints Software to improve their handling of customer feedback.

January 11, 2006

Pharmacy Staffing Firm Turns to i-Sight Case Management Software: It’s Just What the Doctor Ordered

For some organizations, managing as many as 20,000 cases a month can present a serious challenge. PharmPro Inc., in contrast, needed a case-management system capable of handling well over 20,000 cases a day. The answer? i-Sight Case Management Software from Customer Expressions, the leader in customizable, web-based software for business processes that require case management.

January 4, 2006

Parature and Blackboard Incorporate Google Into Customer Self-Support

Google Enterprise Search Facilitates Best Answers to Client Questions in Less Than .14 Seconds

December 5, 2005

Florida State University Implements Parature's Customer Support Solution in 10 Departments Across Campus

Parature Replaces BMC Remedy Product Due to Difficult Use and Costly Maintenance

November 14, 2005

All Aboard: i-Sight Complaint Handling Software Makes Life Easier for the Triangle Transit Authority

A popular public transit system that carries more than 60,000 passengers a month can expect to receive some complaints from unhappy customers. What matters most, says Brian Fahey, Customer Service Supervisor at Triangle Transit Authority in Research Triangle Park, NC, is what you do with that feedback.

Showing Results 1-20 of 34 Total

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