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i-Sight Case Management Software
i-Sight is web-based, flexible, customizable and affordable software to manage cases of any kind. Quickly enter new cases and provide your staff with the tools needed to effectively manage their tasks and monitor performance

Case Management News - (16 News Listed)

December 5, 2007

Leading Auto-Financing Company Improves Customer Support with i-Sight Call Tracking Software

Customer Expressions announced today that Credit Acceptance has implemented the i-Sight call tracking software and has reduced call resolution time and improved customer satisfaction. The world renowned call tracking software is designed to improve customer service, increase effectiveness of customer relations teams and drastically improve the customer support experience.

July 2, 2007

i -Sight HC Complaints Database Meets Federal Guidelines while Driving Timely Resolutions at Rush University Medical Center

Customer Expressions announced today that Rush University Medical Center has implemented the i-Sight HC database to help manage patient complaints and to ensure compliance with Federal guidelines.

May 17, 2007

Travel Assistance Company Implements i-Sight Case Management Software and Increases Per Manager Case Load, Reducing Staffing Costs as Company Grows

Customer Expressions announced today that Mega Assistance Travel Services has implemented the i-Sight Case Management Software. The fully customized application has reduced costs by improving the efficiency of each case manager.

November 6, 2006

Durand Glass Manufacturing Proactively Pursues Corrective Action Best Practices with i-Sight Quality & Complaint Management Software

Customer Expressions announced today that Durand Glass Manufacturing has successfully implement the i-Sight Quality and Complaint Management Software to improve the handling of customer complaints, internal corrective actions, supplier corrective actions and health and safety incidents.

May 3, 2006

Stonyfield Farm Selects i-Sight Case Management Software to Improve its Handling of Customer Feedback

Stonyfield Farm, celebrating its 24th year, is the world’s leading organic yogurt manufacturer, and produces all natural and organic yogurt, smoothies, cultured soy, frozen yogurt, ice cream and milk. The company advocates that healthy food can only come from a healthy planet. It was the nation’s first dairy processor to pay farmers not to treat cows with the synthetic bovine growth hormone rBGH. Stonyfield donates 10 percent of its profits to environmental causes; was America’s first manufactur

April 13, 2006

Customer Expressions Launches i-Sight HC Patient Complaint Management Software for Hospitals

Customer Expressions, the leader in case management solutions, announced today at the Society for Health Care Consumer Advocacy conference, the launch of its new i-Sight HC patient complaint management software for hospitals.

February 1, 2006

American Eagle Federal Credit Union Chooses i-Sight to Improve its Ability to Capture and Manage Member Feedback & Complaints

Customer Expressions announced today that American Eagle Federal Credit Union has joined the growing ranks of companies that use i-Sight Service and Complaints Software to improve their handling of customer feedback.

January 11, 2006

Pharmacy Staffing Firm Turns to i-Sight Case Management Software: It’s Just What the Doctor Ordered

For some organizations, managing as many as 20,000 cases a month can present a serious challenge. PharmPro Inc., in contrast, needed a case-management system capable of handling well over 20,000 cases a day. The answer? i-Sight Case Management Software from Customer Expressions, the leader in customizable, web-based software for business processes that require case management.

November 14, 2005

All Aboard: i-Sight Complaint Handling Software Makes Life Easier for the Triangle Transit Authority

A popular public transit system that carries more than 60,000 passengers a month can expect to receive some complaints from unhappy customers. What matters most, says Brian Fahey, Customer Service Supervisor at Triangle Transit Authority in Research Triangle Park, NC, is what you do with that feedback.

November 7, 2005

How i-Sight Case Management Software Helps DataPath to Improve Support for its Combat-Ready Satellite Earth Stations

Datapath Inc. has selected the i-Sight Case Management Software by Customer Expressions.

October 17, 2005

Up, Up and Away: Canada’s Busiest Airport Selects i-Sight Complaint Handling Software to Ensure High Levels of Customer Service

Customer Expressions, the leader in web-based case management solutions, announced today that the Greater Toronto Airports Authority (GTAA) has selected i-Sight Complaint Handling Software as part of its commitment to provide travelers with the highest possible level of service and convenience.Taking advantage of i-Sight’s class-leading case management technology and friendly user interface, the GTAA plans to roll out a new web-based customer feedback portal later this year that will enable it t

September 29, 2005

How i-Sight Investigation Management Software Helps West Virginia Crack Down on Insurance Fraud

When Gary Griffith stepped into his new job as Director of the West Virginia Insurance Commission Fraud Unit, he knew he needed a robust, scalable investigation management software tool that would allow him to monitor the growing volume of investigations carried out under his supervision.

September 8, 2005

i-Sight Case Management Software Helps Find Housing for Families Displaced by Hurricane Katrina

A Canadian company is helping to find temporary housing for thousands of families in Louisiana whose lives were devastated by the fury of Hurricane Katrina.

August 4, 2005

America's Largest Watch Retailer Chooses i-Sight Customer Service Software to Improve Customer Communications

Customer Expressions announced today that Tourneau, America's largest watch retailer, has selected i-Sight Customer Service Software as part of a strategy to dramatically improve service for customers of its state-of-the-art repair centers. Soon, customers who take or mail a watch to one of Tourneau's expertly staffed service centers will be able to track the status of their repair orders every step of the way, using a secure, easy-to-use web portal. The i-Sight software will also automatically

June 30, 2005

i-Sight Customer Service Software Improves Patient Satisfaction at Renowned California Hospital

Customer Expressions , a leading provider of customer service software , case management software , and corrective action (CAPA) management solutions , today announced that Eisenhower Medical Center of Rancho Mirage, CA, has deployed i-Sight Customer Service and Patient Complaint Management Software as part of a strategy to improve patient satisfaction.

May 27, 2005

FinCEN Selects i-Sight Investigation Software to Assist Law Enforcement Agencies in the War against Terrorist Financing and Money Laundering

Customer Expressions announced today that it has signed a contract with the Financial Crimes Enforcement Network (FinCEN) to provide investigation software and services that will assist FinCEN in maximizing collaboration with law enforcement agencies and other partners in the regulatory and financial communities.

Showing Results 21-40 of 16 Total

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