i-Sight enables you to quickly and accurately respond to customer requests submitted through any channel. i-Sight is integrated case management software for complaint handling, call tracking, corrective and preventive action management (CAPA Management), work order tracking, compliance monitoring and other business processes that require case management. Easily record new cases, share information across the enterprise and use workflow functions to ensure that no cases fall through the cracks. Maintain complete case histories and monitor your performance using metrics such as average time to close cases, case volumes by location or individuals, root cause analysis, and more.
