Airframe Help Desk Express is a 100% web-hosted, on-demand application for managing your IT and Facilities help desks - and many other functions in those departments. It's guaranteed to help your company record, respond to and resolve issues; track assets and documentation; manage warranties, maintenance and service contracts; and schedule mass moves and upgrades. Self-service for your company's employees is also available, giving them 24x7 access to a knowledgebase of troubleshooting information, and your library of authorization forms and other published documents. Airframe Help Desk Express is the most powerful help desk application in its price range. It requires zero setup and is quick and easy to learn and use. With minutes of effort, you can configure it to suit your users' preferences and your company's processes and workflow. And you can add or remove users at any time, with no subscription term commitment. Take a guided tour or try it live on the web, today.
i-Sight enables you to quickly and accurately respond to customer requests submitted through any channel. i-Sight is integrated case management software for complaint handling, call tracking, corrective and preventive action management (CAPA Management), work order tracking, compliance monitoring and other business processes that require case management. Easily record new cases, share information across the enterprise and use workflow functions to ensure that no cases fall through the cracks. Maintain complete case histories and monitor your performance using metrics such as average time to close cases, case volumes by location or individuals, root cause analysis, and more.
