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i-Sight Call Tracking Software
i-Sight is web-based, flexible, customizable and affordable software to record, manage and learn from customer calls. Quickly enter new cases and provide your staff with the tools needed to effectively manage their tasks and monitor performance.

Call Center Management News - (31 News Listed)

December 5, 2007

Leading Auto-Financing Company Improves Customer Support with i-Sight Call Tracking Software

Customer Expressions announced today that Credit Acceptance has implemented the i-Sight call tracking software and has reduced call resolution time and improved customer satisfaction. The world renowned call tracking software is designed to improve customer service, increase effectiveness of customer relations teams and drastically improve the customer support experience.

July 2, 2007

i -Sight HC Complaints Database Meets Federal Guidelines while Driving Timely Resolutions at Rush University Medical Center

Customer Expressions announced today that Rush University Medical Center has implemented the i-Sight HC database to help manage patient complaints and to ensure compliance with Federal guidelines.

May 17, 2007

Travel Assistance Company Implements i-Sight Case Management Software and Increases Per Manager Case Load, Reducing Staffing Costs as Company Grows

Customer Expressions announced today that Mega Assistance Travel Services has implemented the i-Sight Case Management Software. The fully customized application has reduced costs by improving the efficiency of each case manager.

February 2, 2007

North Side Foods Expedites Customer Responses and Complaint Resolutions with i-Sight Service and Complaint Software

Customer Expressions announced today that North Side Foods has successfully implemented the i-Sight Service and Complaint Software to improve the handling of customer complaints and feedback.

November 6, 2006

Durand Glass Manufacturing Proactively Pursues Corrective Action Best Practices with i-Sight Quality & Complaint Management Software

Customer Expressions announced today that Durand Glass Manufacturing has successfully implement the i-Sight Quality and Complaint Management Software to improve the handling of customer complaints, internal corrective actions, supplier corrective actions and health and safety incidents.

May 3, 2006

Stonyfield Farm Selects i-Sight Case Management Software to Improve its Handling of Customer Feedback

Stonyfield Farm, celebrating its 24th year, is the world’s leading organic yogurt manufacturer, and produces all natural and organic yogurt, smoothies, cultured soy, frozen yogurt, ice cream and milk. The company advocates that healthy food can only come from a healthy planet. It was the nation’s first dairy processor to pay farmers not to treat cows with the synthetic bovine growth hormone rBGH. Stonyfield donates 10 percent of its profits to environmental causes; was America’s first manufactur

February 1, 2006

American Eagle Federal Credit Union Chooses i-Sight to Improve its Ability to Capture and Manage Member Feedback & Complaints

Customer Expressions announced today that American Eagle Federal Credit Union has joined the growing ranks of companies that use i-Sight Service and Complaints Software to improve their handling of customer feedback.

November 14, 2005

All Aboard: i-Sight Complaint Handling Software Makes Life Easier for the Triangle Transit Authority

A popular public transit system that carries more than 60,000 passengers a month can expect to receive some complaints from unhappy customers. What matters most, says Brian Fahey, Customer Service Supervisor at Triangle Transit Authority in Research Triangle Park, NC, is what you do with that feedback.

November 7, 2005

How i-Sight Case Management Software Helps DataPath to Improve Support for its Combat-Ready Satellite Earth Stations

Datapath Inc. has selected the i-Sight Case Management Software by Customer Expressions.

October 31, 2005

Epicor(R) Announces 2005 Channel Partner Award Winners

Epicor Acknowledges Partners for Exceptional Performance in Delivering Industry-Specific Enterprise Software Solutions to Midmarket Companies Worldwide

October 17, 2005

Up, Up and Away: Canada’s Busiest Airport Selects i-Sight Complaint Handling Software to Ensure High Levels of Customer Service

Customer Expressions, the leader in web-based case management solutions, announced today that the Greater Toronto Airports Authority (GTAA) has selected i-Sight Complaint Handling Software as part of its commitment to provide travelers with the highest possible level of service and convenience.Taking advantage of i-Sight’s class-leading case management technology and friendly user interface, the GTAA plans to roll out a new web-based customer feedback portal later this year that will enable it t

October 17, 2005

Epicor(R) Delivers Enterprise Information Portal Solution

Epicor Portal Server Provides a Secure Solution for Cross-Enterprise Collaboration With an Enhanced User Experience

October 10, 2005

Epicor(R) to Host 13th Annual Global User Conference

Perspectives 2005 Encourages Customers, Partners and Industry Experts to 'Innovate and Accelerate'

September 8, 2005

i-Sight Case Management Software Helps Find Housing for Families Displaced by Hurricane Katrina

A Canadian company is helping to find temporary housing for thousands of families in Louisiana whose lives were devastated by the fury of Hurricane Katrina.

September 6, 2005

America's Largest Watch Retailer Chooses i-Sight Customer Service Software to Improve Customer Communications

Customer Expressions announced today that Tourneau, America's largest watch retailer, has selected i-Sight Customer Service Software as part of a strategy to dramatically improve service for customers of its state-of-the-art repair centers. Soon, customers who take or mail a watch to one of Tourneau's expertly staffed service centers will be able to track the status of their repair orders every step of the way, using a secure, easy-to-use web portal. The i-Sight software will also automatically

July 25, 2005

Pervasive Integration Solutions Chosen By Epicor to Streamline Data Migration

Pervasive Software® Inc., a global value leader in data infrastructure software, today announced that Epicor Software Corporation, a leading provider of integrated enterprise software solutions for the midmarket, will leverage Pervasive data migration technology to drive rapid, cost-effective migration for customer implementations.

July 25, 2005

Global Leader in Active Travel Chooses Epicor(R)

Backroads to Leverage Epicor Enterprise for Streamlined Accounting Processes, and Multi-company and Multicurrency Capabilities

Showing Results 1-20 of 31 Total

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