|
|
|
|
| Call Center Management
-
12
Solutions Listed
|
|
|
Telax
Telax Hosted Call Center
|
|
Telax offers advanced call distribution (ACD), interactive voice response (IVR), call recording, advanced reporting and more. No investment in hardware, software or maintenance is required. Telax, a trusted call center partner since 1999, provides the systems and support so you can focus on your business.
Telax Hosted Call Center enables remote agents, disaster recovery, CRM integration and more. Perfect for small, medium and informal call centers.
|
| Additional links:
Live Demo
|
|
 |
|
Customer Expressions
i-Sight Call Tracking Software
|
|
|
i-Sight call tracking software enables you to quickly and accurately respond to customer requests submitted through any channel. i-Sight is integrated call tracking software for complaint handling, help-desks, service requests fulfillment, work order tracking, compliance monitoring and other business processes that require case management. Easily record new cases, share information across the enterprise and use workflow functions to ensure that no cases fall through the cracks. Maintain complete case histories and monitor your performance using metrics such as average time to close cases, case volumes by location or individuals, root cause analysis, and more.
|
| Additional links:
News
|
Product
|
Free Demo
|
Resources
|
|
|
|
Parature Inc.
Parature – Call Center Management Software
|
|
|
Deliver exceptional customer service 24 x 7 with Parature’s multi-channel call center software. Parature’s award-winning call center solution enables you to provide a seamless customer support experience across all channels – including phone, email and the web. This dynamic, online application provides all of the tools necessary to resolve customer issues quickly and reliably, improving customer satisfaction and reducing costs at the same time.
|
| Additional links:
Free Demo
|
Contact Parature
|
Free 30-Day Trial
|
|
|
|
Data Collection Resources
CEMS© Suite
|
|
|
The CEMS© Suite offers affordable quality, call center monitoring and recording for agent performance evaluation without the need for expensive PBX/ACD upgrades. CEMS is fully scalable for all sized contact centers with single or multi-site locations. All systems include one full year of support, maintenance and ongoing software upgrades at no additional cost which is unheard of in the industry.
|
|
|
MagnoSoft Software Systems
DataTrack System 2003
|
|
|
The DataTrack System 2003 is an affordable, distributed work order management system designed to increase the productivity and efficiency of your call center or helpdesk. Including a Server, Desktop Client, and Web Client, the DataTrack System is an innovative, all-inclusive solution for organizations of all sizes and types.
|
|
|
|
Siebel
Siebel Call Center
|
|
|
Siebel Call Center, the market leading application for call centers, can transform a company’s call center into a next-generation, cost-effective contact center. By managing, synchronizing, and coordinating customer interactions across all channels, a company has the information required to deliver world-class service and generate additional sales.
The benefits of Siebel Call Center are powerful and proven:
Zero-install, Siebel Smart Web Architecture delivers highly interactive functionality while minimizing total cost of ownership
A unified, multi-media agent desktop consolidates all customer interactions
Best practice service and sales tools improve customer satisfaction and increase revenues
Real-time reporting and analytics drive strategic and tactical operational decisions
|
|
|
|
NetLert Communications
N-Focus CMS
|
|
|
Maximized analytical and reporting capabilities for the Avaya PBX ACD. Provides real-time & historical agent performance analysis and reporting, easy-to-use, web-based, unlimited supervisor views, customizable reports, and multiple security levels.
|
|
|
Talisma
Talisma Multi-channel Customer Relationship Management
|
|
|
Talisma Multi-channel Customer Relationship Management (CRM) solution includes five of our powerful, best-in-class CRM software products; you deploy what you want, when you want. This means you can start with one or two products or deploy the full integrated suite of customer interaction modules as needed at no extra cost.
|
|
|
ATG
ATG Knowledge Center
|
|
|
As the leading solution for call center assisted customer service, ATG KnowledgeCenter (formerly Primus KnowledgeCenter), represents the next generation of e-service – combining the industry's leading knowledge management technology into a single, award-winning solution platform that drives new revenue, solidifies customer loyalty, and bolsters profit margins.
|
|
|
ATG
ATG Communication Center
|
|
|
Customers want to communicate with an organization, and they want to do it in a way that fits their own needs. ATG Communication Center (formerly Primus Communication Center) is a complete solution for electronic communications response. It provides response capabilities for e-mail, Web form, chat, mobile text messaging (SMS and MMS), and fax. The solution is designed from the ground up to enable both inbound and outbound electronic communications with customers.
|
|
|
|
|
|
